Account Manager
vor 1 Monat
At Konekt, one of Australia's largest workplace injury prevention providers, you'll enjoy variety in your day and have the chance to build a meaningful career.
Join us and make the most of:Ongoing training and professional development opportunitiesA genuine commitment to flexibility and trust to take ownershipUnparalleled pathways for career growth at Konekt, our parent company APM or another of our partner brandsAbout the roleKonekt has an exciting opportunity for an Allied Health Professional in our Insurance Portfolio as we deliver workplace injury prevention and rehabilitation solutions that enable individuals and organisations to achieve their potential, based in Sydney Metro or Newcastle.In this Account Management role, you will be responsible for:Driving the delivery of high-quality care services to a portfolio of NSW Insurance through proactive internal and external engagementDeveloping and facilitating training, resource development, performance monitoring, and best practice process developmentA structured and effective approach to customer service agreements to ensure we are meeting or exceeding expectations and implement solutions to address any areas for service improvementsContinual promotion and development of a customer service focused culture within KonektBusiness development including driving growth of the Insurance Portfolio through quality outcomes, strategic planning, identifying new business opportunities and innovation of services to meet customer needs.Customer relationship management including feedback and complaints management and customer performance reviewsBuilding solid, trusted relationships with team members and customersGovernance of Insurance Account portfolio to ensure quality outcomes and meeting of Service Level Agreements.Working collaboratively with Leadership Team and Consultants on portfolio performanceYou will play a critical role in mentoring and upskilling consultants through your interactions, strategic reviews and audits.Undertaking data analytics specific to your customers - presenting to the management team regarding trends, outcomes and financial achievementsAbout you:Passionate about customer and seek to truly understand customers needsPrevious track record of success in service/training or customer facing rolesTechnically strong and knowledgeable with working with Insurance customers NSW iCare jurisdiction.Ability to critically review national performance and drive improvements across the business to achieve service excellenceExperience in managing the delivery of service agreements.Strong influencing and stakeholder management skillsExcellent personal engagement skills and integrityThe ability to work autonomously and as an effective member of a wider teamExperience with Data ReportingTertiary qualification in Allied Health & registration with AHPRA, ASORC or ESSAWhat's in it for you at KonektWhen you join Konekt, you can expect a range of great benefits to develop you in your career and to look after your wellbeing, including:A supportive and friendly team environmentFlexibility to structure your day and work compressed 9-day fortnights.Ongoing training, career progression and professional development opportunitiesA generous incentive programIndustry-leading paid parental leave, up to 16 weeks, and opportunity to purchase additional leaveComprehensive employee wellbeing programs, plus community volunteering opportunities Discounts at major retailers and employee recognition programReady to join?
Apply today to fast-track your application or contact Simone Wong on to find out more.About Konekt, part of the APM GroupKonekt is one of the largest rehabilitation and workplace health providers in Australia.
Each year, we help over 40,000 Australians back into work, recover from injury, and re-engage with their social and community life.Our clients always come first and we work hard to help both individuals and organisations achieve their potential through a strong belief in the positive benefits of work.When you work at Konekt, you can expect many rewarding moments as a part of our values-driven and highly motivated team, and enjoy a clear pathway for career growth and success.Konekt is a part of the APM Group, a global health and human services provider now enabling better lives for more than 2.1 million people each year.
APM helps people to find employment, improve their health and wellbeing, and participate in their community.When you join Konekt, you get access to opportunities that come with being part of a dynamic and growing global business.
Learn more at careers.apm.net.auKonekt embracesDIVERSITY and places a high priority on the principles of respect, equity, and diversity.
We welcome applications from candidates of diverse backgrounds, Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.#J-18808-Ljbffr
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