Student Support Officer
Vor 2 Tagen
AIM Education & Training is the trusted career partner of Australian leaders and managers at every stage of their career journey.
Every year, 20,000 professionals take part in over 80 training programs and study towards any one of 14 Vocational Qualifications in locations across Australia.
The Role? We are currently looking for an experienced Student Support Officer to join our Vocational Education and Training team.
In this role you will; Provide a seamless and engaging student experience from Enrolment through to Graduation, Act as the first point of contact for phone and email enquiries and respond in a timely manner, Complete onboarding for all new students which includes welcome calls, learning portal inductions and providing training plans, Work collaboratively with other teams (e.g.
Sales, Registrar and Academic teams) to provide positive student outcomes, Triage escalations and complaints to the relevant teams, Process extensions, withdrawals and other administrative functions related to student enrolments.
Successful candidates will need to demonstrate the following: Strong interpersonal and relationship building skills, including the ability to liaise and negotiate effectively with internal and external stakeholders.
The ability to work independently and as part of a team.
Strong customer service skills and student focus.
Excellent organisational and time management skills.
Desirable Requirements Experience in student management systems and learning management systems.
2+ years' experience in a customer service?role.
Vocational Education industry experience, desired but not essential.
Benefits & Perks Access to EAP Ongoing training & support provided Flexible working arrangements Great base Free short courses are provided Monthly cake day
Two paid volunteer days Great office location in Circular Quay Work with a great team
The Scentia culture We're all about connecting?people and organisations with learning.
Scentia's culture is at the heart of our success and is underpinned by the core purpose and behaviours that are an integral part of our organisational DNA.
If you are driven by the opportunity to make a difference to people's lives, keen to impress our students with every interaction, engaged and solutions oriented, you'll fit right into our award-winning team.
If you think that you meet the criteria above, please forward a comprehensive CV, which provides:
Details of the specific duties and responsibilities of your current and recent roles The contact details of referees for your current and recent roles APPLY NOW
Be part of our journey .
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