Kaseya | Billing Specialist

Vor 4 Tagen

Sydney, Österreich Tideri Jobbörse Vollzeit

To enable small businesses to operate efficiently while preventing cybersecurity threats.

Customer service and support
Full-time
Office | Sydney, NSW, Australia
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.

Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS).
Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT.
Kaseya offers a broad array of IT management solutions.

About the role Kaseya is not your typical company.
We are not afraid to tell you exactly who we are and our expectations.
We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE.
The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

What you'll be responsible for Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals.
Account Retention and Expansion: Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions.
Customer Query Handling: Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams.
Skills you'll need Works with others by being open, clear in communication and listening to achieve goals.
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions.
Service orientation: Actively seeks and develops strategies to help key stakeholders.
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