Customer Services Engineer
Vor 3 Tagen
Customer Services EngineerLocation: Port Melbourne, VIC, AU
Company: Barco
This position requires an in-depth knowledge of how technology is used to enable business goals.
You will be responsible for managing all facets of the relationship with key partners while ensuring business goals are being met.
The Barco Cinema division would be the primary focus covering technical end-to-end solutions and services.
Also, other products supported from our Entertainment Enterprise, Control Room, Meeting Experience & Medical solutions divisions.
The Customer Service Engineers focus is to act as a liaison between Barco and its partners (Cinema, Rental/Staging, SI Channel, and Distribution channel where required) and is responsible for addressing customer needs and ensuring they have a highly positive experience in dealing with Barco.
The Customer Service Engineer will be responsible for providing our partners, end users, with service quotations, repairs and product/technical information updates.
Overall, the Customer Service Engineer will serve as one of the main contact points in the service division of the business.
Our focus is 100% on customer satisfaction and we are continually striving for excellence.
Responsibilities Pre-Sales Technical Support:Collaborate with the sales team to identify and understand customer needs, providing technical advice and guidance on cinema projection solutions.Conduct technical presentations and assist with product demonstrations for potential customers, explaining complex technical information in a way that aligns with customer needs.Work with Sales and product escalation teams to address specific customer inquiries, technical challenges, and unique installation requirements.Product Knowledge and Expertise:Maintain an in-depth knowledge of our full range of cinema projection solutions, including laser technology, media systems and automation systems.Stay updated on advancements in projector technologies (e.g., Laser/ LED technology, DCI standards, HDR, and other innovations relevant to cinema projection).Provide insights into product features, technical specifications, and benefits of advanced technologies used in our solutions, ensuring customers understand and appreciate the technical superiority and ROI of our products.Post-Sales Technical Support:Provide technical support to customers after the sale, assisting with installation, configuration, troubleshooting, and training as needed.Work closely with service admins and partners technical engineers to resolve customer issues promptly, ensuring satisfaction and product performance.Use Salesforce dashboards to monitor and address any open cases and maintain a high level of customer satisfaction.Maintain accurate records of technical support interactions, installations, and configurations to assist with future troubleshooting and support.Collaboration and Training:Collaborate with the sales team, resellers, and partners to share technical knowledge and provide training sessions on our solutions.Act as a liaison between the sales and Service escalation departments, providing customer feedback and technical insights that contribute to product development and improvement as needed.Participate in industry events, exhibitions, and conferences to stay current on market trends and network with industry as needed.Specific Interfacing:Work and communicate closely with Clients to maintain the My Barco Help Desk to assure that KPI are maintained in regards to "first time response", TAT of ticket closure and customer satisfaction; assure that any escalated issues are fully and correctly documented with regards to configuration, log files in the My Barco (Salesforce CRM System) tickets to assist PB in being able to perform in-depth analysis within the shortest of time.In all aspects communicate progress to Management and provide regular updates and progress reports as appropriate.Responsible to the Operations & Services Manager and working closely with the local sales team for each division. #J-18808-Ljbffr
-
Devsecops Engineer
Vor 3 Tagen
Melbourne, Österreich Dgs - Customer Services Transformation & Delivery VollzeitDGS - Customer Services Transformation & DeliverySecurity (Information & Communication Technology)Government - State (Government & Defence)Full timeAbout usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important...
-
Devsecops Engineer
Vor 3 Tagen
Melbourne, Österreich Dgs - Customer Services Transformation & Delivery VollzeitDGS - Customer Services Transformation & DeliverySecurity (Information & Communication Technology)Government - State (Government & Defence)Full timeAbout usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government.We bring important day-to-day...
-
Customer Service Specialist
vor 2 Monaten
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitJoin an organisation that makes a difference! We are recruiting a number of CustomerSpecialists for an organisation that provides Plan Management and Support Services to NDIS participants, their families, and carers across . a team whose is to help, empower and provide the best level of service to its members. are the first point of for their members and...
-
Customer Service Representative
Vor 5 Tagen
Melbourne, Österreich Pfd Food Services VollzeitThere are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our...
-
Customer Service Representative License Testing Officer
vor 2 Monaten
Melbourne, Österreich Accs - Ares Customer Care Solutions Gmbh VollzeitRandstad is servicing a State Government agency in the Transport industry to find talented CustomerRepresentatives to join their growing team in their Ringwood and Heatherton branches.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a flexible roster...
-
Call Centre
vor 1 Woche
Melbourne, Österreich Vivid Property Services Pty VollzeitResidential Services Ambassador at MirvacThis is a Full time job in Melbourne VIC.Classification: Customer Service - Customer Facing (Call Centre & Customer Service)Responsibilities: Work in a high performing team in a supportive & collaborative workplace culture.Guide LIV customers through the customer journey end to end.Provide an exceptional customer...
-
Customer Service Representative
Vor 4 Tagen
Melbourne, Österreich Fantech Group VollzeitFantech is the leading manufacturer and supplier of traditional and innovative air movement products for commercial, industrial, and domestic applications, with a strong presence across Australia and beyond.We have an opportunity at our Dandenong South office for a proactive Customer Service Representative to join our Operations team.Job DescriptionThe Role:...
-
Electrical Project Engineer
Vor 6 Tagen
Melbourne, Österreich Powerplant Project Services VollzeitElectrical Project Engineer - URD DesignPOWERPLANT Project Services exists to empower intelligent infrastructure solutions for a sustainable future.We care about delivering engineering solutions that meet customer requirements in unison with the need to develop a greener, environmentally sustainable future.Powerplant is an engineering service business...
-
Advanced Services Engineer
vor 4 Wochen
Melbourne, Österreich Arista VollzeitArista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.What sets us apart is our relentless pursuit of innovation.We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an...
-
Customer Success Engineer
vor 1 Monat
Melbourne, Österreich Zscaler VollzeitThe Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security.Sales, Customer Success, Sales Enablement, Solution...
-
Commercial Customer Success Engineer
vor 2 Monaten
Melbourne, Österreich Suffolk Tech VollzeitWe're looking for a Commercial Customer Success Engineer to drive the success of Procore's strategic commercial customers.In this role, you'll be the product champion of Procore and serve as a subject matter expert.You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in...
-
Service Desk Engineer
vor 14 Stunden
Melbourne, Österreich It Integrity Pty VollzeitSummary: We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team.The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.The Service Desk Engineer will work closely with other members of the IT...
-
Service Sales Engineer
Vor 6 Tagen
Melbourne, Österreich Trane Thermo King Pty Ltd VollzeitTrane is a US company under Trane Technologies.We are a world leader in HVAC (Heating, Ventilation & Air-Conditioning) equipment & systems, services & solutions.At Trane, we're all about air – cool air, warm air, clean air.As a world leader in air conditioning systems, services and solutions, we control the comfort of the air for people in homes and many...
-
Technical Services Engineer
vor 13 Stunden
Melbourne, Österreich Axis Communications VollzeitJob Title Technical Services Engineer Job DescriptionDo you possess a keen interest in technology?Are you customer-oriented?Do you enjoy interacting with people of different cultures?YES? – We've got what you are looking for!As our Technical Service Engineer, you will be in contact with both end users and Axis partners to handle technical support cases for...
-
Service Engineer
Vor 3 Tagen
Melbourne, Österreich Heat And Control VollzeitHeat and Control Pty Ltd is a global leader in food processing systems and packaging equipment.Our award-winning equipment is recognized worldwide, and with Australian service offices in Brisbane, Melbourne, and Sydney, along with a growing global presence, we're at the forefront of innovation in the industry.About the Role As a key member of our close-knit...
-
Technical Services Engineer
vor 13 Stunden
Melbourne, Österreich Axis Communications VollzeitTechnical Services EngineerApply remote type On-Site locations Australia - Melbourne time type Full time posted on Posted Yesterday time left to apply End Date: January 31, 2025 (30+ days left to apply) job requisition id R-121398Job Title: Technical Services EngineerJob DescriptionDo you possess a keen interest in technology? Are you customer-oriented? Do...
-
Customer Service Officer – Penshurst Vic
vor 1 Monat
Melbourne, Österreich Agnvet Services Group VollzeitCustomer Service Officer – Penshurst, Victoria Play a pivotal role in providing exceptional retail service to our customers.Enjoy an opportunity to learn and have a great impact in a growing company.Work at one of Australia's leaders in Agribusiness. About the Role This is an exciting full-time opportunity for an individual with proven customer service...
-
L2 Customer Support Engineer Australia
vor 2 Monaten
Melbourne, Österreich Earnix VollzeitJoin our Earnix team in a leading fintech growth company serving the insurance and banking industries.Our Customer Support group is looking for a talented team player to join and help us with our market-leading products.DescriptionWe are looking for an L2 Support Engineer to join our Customer Support team.The position requires acting as the technical focal...
-
Call Centre
Vor 2 Tagen
Melbourne, Österreich Transhipment Services Australia Pty VollzeitCustomer Service Representative - CaroTrans Brisbane at MainfreightThis is a Full time job based in our Brisbane Depot.Key Details: Full time, permanent roleOpportunity to progress - we promote from within!Training and Induction providedResponsibilities: Be responsible for attracting new customers and developing current ones.You will be contributing directly...
-
Service Authority Engineer
vor 1 Woche
Melbourne, Österreich Melton City Council VollzeitBand 5 - Salary Range $78,646 to $90,563 per annum + 11.5% Super + ADOSalary offered will depend on level of skills and experience.About Melton City CouncilThe City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with...