Senior Customer Solutions Engineer, Anz

vor 1 Monat

Sydney, Österreich Cloudflare Vollzeit

At Cloudflare, we are on a mission to help build a better Internet.
Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.
Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request.
As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes.
We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.
We cannot complete our mission without building a diverse and inclusive team.
We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Come join us
Available Location: Sydney, Australia About the Role As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer's lifecycle.
You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
As a CSE, you strive to understand customer requirements and issues at the molecular level.
No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions.
Fundamentally, you are enamored with how the internet works.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer's needs.
Responsibilities As a critical member of the Account Team you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:
You will be part of a regional team and will work closely with CSMs supporting the regional book of businessFrom a technical perspective, as part of the account team, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practicesEnsure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topicsProvide customers with clear proactive technical guidance and expertise across all our productsCollaborate with Customer Support, Engineering, and other teams to assist with technical escalationsProactively identify opportunities for expansion for existing customersPromote retention by capturing and communicating gaps in product or featuresContribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practicesThe role requires 20-50% travel to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates (post-COVID)Experiences might include a combination of the skills below: Minimum 5 years of technical experienceDeep understanding of how the internet works and the desire to expand that knowledge.
For example:Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTPReverse and forward proxies and the applications of bothSecurity aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero TrustPerformance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3Enjoying the adventure of troubleshooting and solving technical problemsUnderstanding why Cloudflare plays an increasingly important role on today's internetAbility to proactively identify and solve problems then build sustainable solutions to prevent recurrenceTechnical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts.
It's incumbent on us to stay up to date not only with Cloudflare's specific products, but with industry trends.Ability to manage a project, work to deadlines, and prioritize between competing demandsWhat Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company.
We're a highly ambitious, large-scale technology company with a soul.
Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Sound like something you'd like to be a part of?
We'd love to hear from you This position may require access to information protected under U.S. export control laws, including the U.S.
Export Administration Regulations.
Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer.
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job.
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