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This Is An It Support Group | Account Executive
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This Is An It Support Group | Account Manager
vor 2 Wochen
A bit About Us EventsAir is a leading provider of award-winning event management software to organizers of in-person, hybrid, and virtual events.
Our software is used extensively across the APAC region and is growing rapidly around the globe with an expanding presence in North America and Europe.
As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1100 professional conference organizers, associations, corporates, government, and universities.
Capable of supporting small corporate events to large multi-faceted conferences and exhibitions, the EventsAir platform has been used for some of the world's most demanding events, including the Rugby World Cup, London Olympics, and Birmingham Commonwealth Games.
Having secured major investment from private equity firm, The Riverside Company, EventsAir is continuing to expand and accelerate its global presence in the event-tech marketplace, and we invite you to be part of this extraordinary journey.
Why Join Us We push the limits of what is possible every day.
We are a down-to-earth bunch.
We have fun and are super dedicated.
What motivates us to get out of bed every morning?
The challenge to develop and create the world's best events management platform.
Join our team of dedicated professionals, and together, let's redefine the possibilities of event management and leave a dent in the event tech industry.
The Account Manager Opportunity The role of the Account Manager is to build relationships with existing clients through the understanding of their business needs and goals.
You will also develop strategies to grow and retain our customer revenue base and ensure that you are providing quality, cost-effective services.
What Will You Be Doing In Your Role? Key point of contact between the company and the client to help grow the suite of services they leverage at EventsAir and achieve business goals by building trust and providing strategic and realistic solutions.Achieve and improve set customer retention targets to develop customers for life.Execute strategies to upsell and cross-sell into existing customers and drive user product acceptance.Exceed aftersales revenue targets via effective customer outreach programs and activities.Report on customer metrics - customer contact, renewals, and add-on revenue.Assist with escalations of any challenges our customers have in terms of using the product or barriers to growth, taking appropriate action including orchestrating the appropriate resources or department for the resolution of such queries.Coordinate with our marketing, pre-sales, success, and support teams to ensure a smooth customer journey.Our customers are a varied and diverse mix of corporations, government departments, universities, and associations running events for their stakeholders.
You'll be expected to ensure our customers are getting the most out of our product and services by:
Gaining a deep understanding of the customers' needs and what they expect from our company.Developing tactics that will deliver the most appropriate products or services.Understanding their needs and providing guidance.Using your outstanding communication skills to present to and influence key stakeholders in our company and with clients.You'll gain a deep understanding of the EventsAir product and knowledge of its practical applications plus work cross-departmentally with sales, marketing, and product development to ensure the customer is served appropriately and finds opportunities to provide new sales opportunities with existing customers.
What to Expect We don't believe in just throwing you up into the galaxy- you will be set up for success with thorough onboarding from day 1, using a special system which integrates you into our business as an AirStar.Cross collaboration with many other teams such as Sales and Customer Success.Building awesome relationships with our fabulous customers and really understanding their niche needs.Weekly social lunches and round tables for development.What are we looking for? 2-5 years' experience in SaaS or Technology Account Management.Ability to manage a large portfolio of customers across a spectrum of industries.Resilience in being able to arrange solutions for customers and deal with any queries or problems- passing them to the correct team for assistance.Ability to recognize where another of our products can be sold/upsold using a consultative approach.Excellent at retention and renewals for those coming to the end of their license period.What Will You Benefit From If You Become an Airstar? Fantastic flexibility: We offer hybrid working to all employees regardless of role or levelWe don't like burnout: We offer 3 extra days of annual leave to encourage downtime over the Christmas period.We love socials: Socials at EventsAir are the bombBe a champion: We love to champion and promote causes close to our heart.Growbility: Apply for side steps, up steps, and secondments through different teams when role needs arise internallyBe Healthy: Grab an apple from the kitchen, take a walk around the block, or grab a stand-up desk for the day.Learn and develop: Use your $1000 per person L&D budget towards a course, a conference, or something to upskill yourself in your current role.Work from almost anywhere: Use the Work from almost anywhere policy to work from anywhere for 2 weeks a yearEnjoy parenting: Use the extra maternity and paternity leave we offer on top of your statutory allowances.Struggling?
Reach out to our Employee Assistance Program offered to all employees.Recognize and be rewarded: Take part in our recognition program where you can earn points and vouchers for valuable work across your role and the business.Don't just be a star, be an Airstar
Apply now through the link
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