Service Operations Manager
vor 3 Wochen
Whether you're working from home or on your way to the office, chances are you're probably reading this because you're seeking a new adventure, or you're up for a new challenge.
GROW Inc might just be that for you
So, who is GROW Inc?Founded in 2016, we're the Australian FinTech success story you probably haven't heard about.
We're solving big problems in the Superannuation and Managed Funds industry.
The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90's computing.
How are we doing it?We're solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians.
We're making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.
We're rebels with a cause.
We're authentic, diverse, and embrace our differences as we continue to put a dent in the universe.
We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.
Job DescriptionAs we continue our high growth trajectory, we are seeking an accomplished leader in Service Management to lead our drive towards enhanced efficiency and excellence in all aspects of our Operational delivery.
This role will support our Operations teams and clients by ensuring stability of our Production Systems, acting on issues quickly and effectively and ensuring the smooth operation of software applications and systems in a live environment.
As well as this you will also be looking at enhancing the streamlining of systems and best practice tools to support both IT Operations in their day to day delivery, reducing costs of IT spend.
We are looking for a seasoned professional to work together with both Product and Technology, Operations and Clients to ensure all agreed SLA's are managed and communicated, optimising the collaboration with the broader GROW organisation.
Key responsibilities include:
System Availability and Uptime and SecurityIncident resolutionIT Asset ManagementPromote and support best practicesFacilitate CommunicationsManagement of the Service Desk and IT Operation functionsQualificationsAt GROW, we believe that experience and passion matter more than just qualifications on paper.
However, to be successful in this role, we're ideally looking for:
Tertiary education in information technology, information management, business management or related fieldStrong leadership skills, must have prior experience managing and leading teamsExperience leading the delivery of a customer focused IT Service Operations function within a matrix organisationExperience implementing and continuously maturing a service management framework and processes at an enterprise level within a matrix organisationAdaptability, able to embrace change and effectively respond to evolving project requirements and prioritiesIncident Management experience.
Familiar with various IT Ops tactics such as Blameless Post Mortem, '5 Why' problem solving techniques, and SMART action plan setting methods.Proven hands-on experience in a production support role, with a focus on system administration or cloud infrastructure (e.g., AWS, or Google platform).Previous hands-on experience with any monitoring and alerting tools such as ElasticSearch, Cloudwatch, Sentry, Dynatrace, Sumologic etc.Experience Creating and managing API SLA dashboards to track and report on service levels availability and performance.Prior experience integrating alerting systems with various messaging platforms such as Slack, Microsoft Teams, Email would be ideal.Experience in developing strategies to improve customer experience, drive operational efficiencies, improve processes and generally adopt a spirit of continuous improvementExcellent problem-solving and troubleshooting skills with a good understanding of the OSI model.We value diversity of thought and believe that everyone has the ability to make a difference here at GROW.
We understand that you may not meet every requirement requested, however if you're inspired by our mission and feel that you'd be a great fit for our team then we'd still love to hear from you.
Additional InformationWhy you'll love working at GROW Birthday Leave - Take an extra day off per year on your birthdayWeekly Pay Cycle - No more waiting for PayDayHybrid Work Arrangement - We have a true hybrid arrangementExciting Discounts - Think movie tickets, gift cards & even electronicsLooking for a job can be stressful and we don't want you agonising over the wording of your cover letter, so don't include one.
Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are.
Even if you don't meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application.
You never know, you could be the perfect person to join our team
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant
#J-18808-Ljbffr
-
Operations Controller
vor 1 Woche
Melbourne, Österreich Ecoplanet Green Operations Gmbh VollzeitFull Time Position Based at National Head OfficeRapidly Growing Australian AirlineAlliance Airlines, Australia's leading charter airline, is experiencing significant growth and we are actively seeking a Operation Controller to join our Operations Control Centre team.This role offers a unique opportunity to contribute to our success and be part of a dynamic...
-
Service Operations Manager
vor 2 Wochen
Melbourne, Österreich Jemena VollzeitService Operations Manager - Service DeliveryJemena is an Australian energy company that owns and operates more than $12.4 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and...
-
Service Operations Manager
vor 1 Woche
Melbourne, Österreich Tideri Jobbörse VollzeitService Operations Manager - Service Delivery Jemena is an Australian energy company that owns and operates more than $12.4 billion worth of gas and electricity transportation assets across Australia, supplying millions of households and businesses with these essential services every day.We pride ourselves on our innovative approach, technical expertise, and...
-
Manager Services And Operations
vor 1 Woche
Melbourne, Österreich Public Sector People VollzeitAbout Colac Otway Shire Colac Otway Shire, just two hours west of Melbourne, is one of Victoria's most picturesque regions, offering diverse landscapes from volcanic plains and hinterland forests to the iconic Great Ocean Road coastline.The town of Colac serves as the key industrial and commercial hub of the region, while Apollo Bay, as the coastal center,...
-
Service Operations Manager
vor 1 Woche
Melbourne, Österreich Jemena Group VollzeitJemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and...
-
Service Operations Manager
vor 3 Wochen
Melbourne, Österreich Source Machinery VollzeitManagement (Manufacturing, Transport & Logistics) Source Machinery is a well-respected, privately owned, Western Australian company based in Kewdale, Perth.We specialise in sourcing, selling and servicing construction, mining and agricultural machinery and equipment.We provide both on-site and in-house technical support, service and parts back up.The Company...
-
National Operations Manager
vor 14 Stunden
Melbourne, Österreich Nova Partners Executive Search & Selection VollzeitNational Operations Manager - Fire ServicesAn outstanding, national ASX critical asset services group has recently been awarded a large, long-term national contract to provide Fire services to a range of Defence and related customers.Providing specialist fire and related services within complex environments, our client supports the delivery of critical...
-
Estimating Manager
vor 3 Wochen
Melbourne, Österreich Victorian Building Operations Vollzeit```html Estimating Manager (Retail Systems) - Victorian Building Operations Love Where You Work!! Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.This is a highly rewarding but...
-
Service Operations Manager
Vor 2 Tagen
Melbourne, Österreich Ahbgroup VollzeitThe AHB Group is one of the fastest growing and successful housing companies in Australia.We are now seeking a Service Operations Manager for our Wholesale business - Royston Homes, leading a team of Two Team Leaders and Eight wonderful Coordinators.Royston Homes, being the wholesale arm of the business, your team works with BDM's, Investors, and Marketers,...
-
Operations Supervisor Day Shift
Vor 2 Tagen
Melbourne, Österreich Orrcon Operations Pty Ltd. VollzeitBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people.We're driven by innovation and are proud that the technologies in our products and brands, like COLORBOND steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The Opportunity Are you an ambitious individual seeking...
-
Service Operations Manager
Vor 2 Tagen
Melbourne, Österreich Ahb Group Ltd VollzeitThe AHB Group is one of the fastest growing and successful housing companies in Australia.We are now seeking a Service Operations Manager for our Wholesale business - Royston Homes, leading a team of Two Team Leaders and Eight wonderful Coordinators.Royston Homes, being the wholesale arm of the business, your team works with BDM's, Investors, and Marketers,...
-
Service Operations Manager
Vor 4 Tagen
Melbourne, Österreich Ahb Group VollzeitThe AHB Group is one of the fastest growing and successful housing companies in Australia.We are now seeking a Service Operations Manager for our Wholesale business - Royston Homes, leading a team of Two Team Leaders and Eight wonderful Coordinators.Royston Homes, being the wholesale arm of the business, works with BDM's, Investors, and Marketers, so there...
-
Client Service Manager, Investment Operations
vor 3 Wochen
Melbourne, Österreich Northern Trust VollzeitThis is a Client Service Manager, Investment Operations role with one of the leading companies in AU right now 🔥 -- Northern Trust -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Northern Trust 🧐🧐Role Summary The Client Service Manager (CSM) acts as the...
-
Operations Manager
vor 3 Wochen
Melbourne, Österreich Compass Group Pty Limited VollzeitOperations Manager Base + 11.5% super + yearly incentive bonus Monday – Friday and as business requires Car allowance Must be commercially savvy & have excellent people skills! Chartwells are specialists in providing catering and hospitality services in education.Our goal is to provide engaging and nutritious dining solutions tailored to support academic...
-
Operations Manager
vor 3 Wochen
Melbourne, Österreich Vertali Apac Pty Ltd VollzeitMelbourne Do you want a high-flying career working for the world's largest air services provider, based in Melbourne? We are seeking a highly motivated and hands-on Operations Manager with experience in a similar role to join our high-performance International Flight Catering team based at our busy Melbourne Airport facility on a full-time basis.More about...
-
Operations Manager
vor 2 Wochen
Melbourne, Österreich Vertali Apac Pty Ltd VollzeitMelbourne Do you want a high-flying career working for the world's largest air services provider, based in Melbourne? We are seeking a highly motivated and hands-on Operations Manager with experience in a similar role to join our high-performance International Flight Catering team based at our busy Melbourne Airport facility on a full-time basis.More about...
-
Client Service Manager, Investment Operations
vor 2 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Client Service Manager, Investment Operations
Vor 5 Tagen
Melbourne, Österreich Bta VollzeitAbout Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...
-
Operations Manager
vor 2 Wochen
Melbourne, Österreich Dabsco VollzeitManagement (Manufacturing, Transport & Logistics)Job Opportunity: Operations Manager at DABSCOAre you a dynamic and experienced leader looking for a new challenge?DABSCO, a trusted name in home improvement and security solutions in the Northern Territory for over 58 years, is seeking an Operations Manager to join our growing team.Key Responsibilities:...
-
Service Delivery Manager, Retail Operations
Vor 4 Tagen
Melbourne, Österreich Engie Group VollzeitService Delivery Manager, Retail OperationsFull timeHybrid & located at our Freshwater Place offices in SouthbankENGIE is a global energy player with over 97,000 employees across more than 30 countries.All of our teams' efforts are unified in support of the transition to a carbon-neutral economy, by providing innovative energy solutions to households,...
