Director, Sales And Customer Success
Vor 4 Tagen
Join Australia's leading educational video platform and enhance video learning experiences for schoolsLead high-performing, passionate and motivated customer-facing teamsPermanent role, full-time, working hybrid from home and in the Sydney officeWhy Join Us? Do you want to shape the future of education?
At ClickView, we're on a mission to empower teachers and captivate students through the power of video.
We're committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.
Join our passionate team dedicated to transforming education, and be part of something that's more than just a job for us – it's a mission we truly believe in.
We're committed to helping you develop your skills, explore new areas, and really shine in your career.
You can expect support and the benefits of a flexible, open and vibrant work environment.
At ClickView, your thoughts and creativity aren't just welcome, they're celebrated
Ready to discover your potential with us?
The role: We are seeking a dynamic Director, Sales and Customer Success (APAC) to lead our customer-facing teams and drive revenue growth.
In this pivotal role, you will develop a customer acquisition and retention strategy that aligns with our global objectives and meets revenue targets for ClickView.
You will lead and drive the sales team to consistently achieve/exceed sales goals by identifying new business opportunities that fuel growth for the overall business.
Your expertise in building strong relationships will be essential in aligning the efforts of sales and customer success teams to operate as one, in order to amplify ClickView's impact and solidify our market presence.
The ideal candidate will motivate and lead employees and leaders across the organisation, cultivating a culture of high performance and excellence.
This is an exciting opportunity for a visionary leader, driven to revolutionise education through innovative video solutions.
Responsibilities: Consistently drive sales success by partnering with the CCO and CEO to develop and execute a results-focused sales strategy targeting new business growthLead the sales team to identify, qualify, and close new business opportunities, while proactively driving demand through community engagementDrive new business growth, customer retention and satisfaction by uniting sales and customer success teams under a unified strategyDevelop strategies that enable customer-facing teams to effectively showcase the value of video in the classroomReport to the CCO on business performance and work with other Managing Directors to standardise management practices across regionsCultivate and leverage key customer relationships with schools and government bodies, serving as a brand advocate to expand ClickView's presenceManage the P&L of the business unit to deliver consistent profitability and year-over-year business growthOversee reporting accuracy and data integrity in Salesforce (CRM) while driving adoption of internal tools to enhance operational effectivenessRequirements: 5+ years experience in EdTech, including 2+ years leading customer-facing teamsProven commercial acumen with successful strategy development and executionTrack record of growing sales and market share in education, successfully launching new products and building profitable income streamsExpertise in contract negotiation and pricing strategiesStrong leadership skills with a proven ability to inspire, motivate, and coach high-performing teams while ensuring accountability to sales processesExperience leading customer-centric initiatives to enhance customer experienceSolid understanding of data and its application for informed business decisionsExperience in P&L development and business forecastingBenefits: Extra paid wellbeing and volunteering leave – to care for yourself and othersFlexible working hours and arrangements – to accommodate different working preferences and personal situations100 days working from anywhere – work remotely from a different location for up to 100 calendar days per yearEmployee discounts – access to a wide range of discounts through FlareHR to support wellbeing and financial healthLearning and development budgets – access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best youWellbeing policy – with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we doGenerous parental leave policy – we offer an additional 16 weeks full payRegular social events and conferences – we celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily
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