Senior Advisor Consumer Voice
vor 1 Monat
Senior Advisor Consumer Voice Part-time Camberwell About Us At Baptcare, we care.
Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia.
Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness ? About the Role The Senior Advisor Consumer Voice is responsible for enhancing the 'Voice of the Consumer' across all service streams, with an organisation wide approach.
The Senior Advisor will develop and implement comprehensive policies and procedures for effective, proactive complaints management, promoting a culture of continuous improvement, and ensure compliance with regulatory requirements.
Leading Baptcare's complaint resolution management, you will collaborate and support teams to gather, analyse and act on consumer feedback with actionable insights to enhance the overall consumer experience.
Maturing consumer advisory bodies and the consumer engagement framework across the organisation will support our drive toward consumer experience excellence.
This role ensures that the voices of consumers, their families, and other stakeholders are heard and integrated into Baptcare's strategic planning and service delivery.
Key Responsibility Areas: Develop and execute the strategic vision for consumer advisory and complaints management in alignment with the organisation's mission and goals Lead, mentor, and support teams to make informed decisions, manage conflict resolution to drive improved consumer outcomes Foster a culture of transparency, accountability, and continuous improvement throughout the organisation Design and implement robust complaints management policies and procedures across the organisation Ensure timely, empathetic, and consistent handling of complaints, with a focus on resolution and learning Maintain comprehensive records of complaints and actions taken, ensuring compliance with regulatory requirements Analyse feedback to drive continuous improvement across the organisation to enhance quality or care and service excellence Regulatory Compliance and Risk Management Ensure all complaints management practices comply with relevant laws, regulations, and accreditation standards Identify potential or emerging risks associated with consumer complaints and develop strategies to mitigate them Prepare and present regular reports to senior leadership and the board on complaint trends, resolutions, and organisational improvements Key Selection Criteria Demonstrated ability to communicate effectively with stakeholders, managing mediation and complex complaint resolution Proven track record of delivering innovative ways that support development of a consumer centric organisation Demonstrated leadership with a consumer focus delivering service and practice excellence Demonstrated ability to handle sensitive and complex issues with empathy and professionalism Demonstrated experience in leading committees, ensuring the voice of consumer is heard Proven ability to develop and deliver training programs for staff on effective complaints handling In-depth knowledge of regulatory requirements and best practice in complaints management and consumer advisory Proficient at creatively solving challenges to improve care quality, operational efficiency, and consumer outcomes Alignment and commitment to Baptcare's Mission, Vision, and Values Qualifications and Experience Bachelor's degree in health care administration, Social Work, Psychology, Business Administration, or a related field Demonstrated experience in a senior leadership role within complaints management or related field For You Baptcare is focused on living our values, not just talking about them.
You'll find the culture at Baptcare is one of genuine respect, support, and positive intention.
We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
Further, the successful candidate will receive: Work with a supportive and dynamic team.
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
Career and development opportunities.
Access to confidential counselling and support services.
Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
How to Apply Click 'Apply Now' to submit your application.
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
If you require support with the application process, please contact ****** At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners.
We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety, empowerment, and participation of all children.
We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
-
Senior Hse Advisor
vor 3 Wochen
Melbourne, Österreich Park Senior Villas Chandler VollzeitJoin BildGroup, where our focus is not only on projects but also on people.With over 40 years of experience, we're a proudly Australian-owned business renowned for our problem-solving prowess and our commitment to surpassing expectations. Our reputation for keeping promises has earned the trust of our clients, subcontractors, and suppliers, ensuring enduring...
-
Senior Hse Advisor
vor 3 Wochen
Melbourne, Österreich Park Senior Villas Chandler VollzeitSenior HSE Advisor - City of Hume, Australia - PARK Senior Villas ChandlerPARK Senior Villas Chandler City of Hume1 week agoDescriptionJoin BildGroup where our focus is not only on projects but also on people.With over 40 years of experience, we're a proudly Australian-owned business renowned for our problem-solving prowess and our commitment to surpassing...
-
Senior Hse Advisor
vor 3 Wochen
Melbourne, Österreich Park Senior Villas Chandler VollzeitSenior HSE Advisor - City of Hume - PARK Senior Villas ChandlerPARK Senior Villas Chandler City of Hume1 week agoDescriptionJoin BildGroup where our focus is not only on projects but also on people.With over 40 years of experience we're a proudly Australian-owned business renowned for our problem-solving prowess and our commitment to surpassing...
-
Senior Client Advisor
vor 4 Wochen
Melbourne, Österreich Retailworld Resourcing VollzeitRetail Assistants (Retail & Consumer Products)The opportunity:We are looking for an experienced and dynamic Senior Client Advisor to deliver impeccable service and create an extraordinary experience for clientele in what will be the newly established boutique opening in early 2025 where you will represent a luxury watch brand in the heart of the Melbourne...
-
Senior Legal Advisor
vor 1 Monat
Melbourne, Österreich Bupaoptical VollzeitThe opportunity We are seeking a Senior Legal Advisor – Operations and Remediation to join our legal team in Melbourne.This role will provide strategic, commercially focused legal and regulatory support for Bupa APAC mainly in relation to regulatory investigations and remediation projects with the Health Insurance business.Bupa is a global company and this...
-
Senior Strategic Advisor
vor 4 Stunden
Melbourne, Österreich Swinburne University Of Technology VollzeitSenior Strategic Advisor opportunity at Swinburne UniversityFixed term opportunity (until Dec 2025) Hawthorn BasedAttractive salary and hybrid working environmentAbout the RoleWe have an exciting opportunity for an experienced Senior Strategic Advisor to join Swinburne University.The Senior Strategic Advisor supports the Deputy Vice-Chancellor Education,...
-
Senior Information Privacy Advisor
vor 4 Stunden
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: IT and TelecommunicationsReference: VG/DJ2981DEC24At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace...
-
Senior Information Privacy Advisor
vor 1 Tag
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: IT and TelecommunicationsReference: VG/DJ2981DEC24At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace...
-
Senior Communications Advisor
vor 1 Monat
Melbourne, Österreich At VollzeitMarketing Communications (Marketing & Communications) Contract/Temp This position is for a Senior Communications Advisor.The role involves leading and managing communications strategies and initiatives to enhance the company's reputation and presence in the Melbourne area.Our client is a prominent player in the financial services industry, employing over 400...
-
Senior Project Officer/Lived Experience Advisor
vor 1 Monat
Melbourne, Österreich Victorian Department of Health VollzeitSenior Project Officer/Lived Experience Advisor The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians.We're focused on supporting Victorians to be as healthy as they can; whether through alerting them to seasonal risks like thunderstorm asthma, notifying them...
-
Senior Service Advisor
vor 2 Monaten
Melbourne, Österreich Clough Automotive Group VollzeitPakenham Mazda is a Multi Award winning Mazda Master Dealer.This full-time position is based in our Pakenham South location.We are seeking an experienced Senior Service Advisor to join our team.You will play a vital role in ensuring our customers receive exceptional service and support for their Mazda vehicles.What you'll be doing Providing professional and...
-
Senior Client Advisor
vor 4 Wochen
Melbourne, Österreich Tideri Jobbörse VollzeitShowcase your customer service and sales skills working in the luxury timepiece industry and be rewarded with great individual and team commissions.Senior Client Advisor | Melbourne We are looking for an experienced and dynamic Senior Client Advisor to deliver impeccable service and create an extraordinary experience for clientele in what will be the newly...
-
Senior Information Privacy Advisor
Vor 2 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: IT and TelecommunicationsReference: VG/DJ2981DEC24At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace...
-
Senior Communications Advisor
vor 1 Monat
Melbourne, Österreich Michael Page Australia Vollzeit4 month fixed term contract - Communications Specialist requiredImmediate startAbout Our ClientOur client is a prominent player in the financial services industry, employing over 400 people nationwide.They are committed to providing high-quality service to their customers and fostering a supportive and inclusive work environment.Job DescriptionDevelop and...
-
Senior Client Advisor
vor 1 Monat
Melbourne, Österreich Retailworld Resourcing Pty Ltd. VollzeitShowcase your customer service and sales skills working in the luxury timepiece industry and be rewarded with great individual and team commissions.Senior Client Advisor | MelbourneWe are looking for an experienced and dynamic Senior Client Advisor to deliver impeccable service and create an extraordinary experience for clientele in what will be the newly...
-
Senior Safety Advisor
vor 1 Monat
Melbourne, Österreich Melbourne Airport VollzeitThis is a Senior Safety Advisor role with one of the leading companies in AU right now 🔥 -- Melbourne Airport -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.More About the Role at Melbourne Airport 🧐🧐We currently have a 12 Month fixed term contract opportunity for a dynamic and...
-
Senior Project Officer/Lived Experience Advisor
vor 1 Monat
Melbourne, Österreich Department Of Health VollzeitAbout the role: The Senior Project Officer/Lived Experience Advisor works as a member of the Mental Health Improvement Program within the Clinical Practice Leadership Unit and has responsibility for delivering large-scale mental health reform initiatives for the State as part of a dedicated team.The initiatives respond initially to the priorities identified...
-
Senior Information Privacy Advisor
Vor 2 Tagen
Melbourne, Österreich State Government Of Victoria, Australia VollzeitOrganisation: Department of Justice and Community SafetyOccupation: IT and TelecommunicationsReference: VG/DJ2981DEC24At the Department of Justice and Community Safety, we're looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.We embrace...
-
Senior Project Advisor
vor 2 Monaten
Melbourne, Österreich Department of Education & Training, Victoria VollzeitOccupation: Asset Management and PlanningReference: VG/DE/VSBA/20011089BReporting to the Manager of Early Childhood Grants, Capacity & Planning, the Senior Project Advisor will work closely and collaboratively as part of a team responsible for the implementation of the infrastructure component of the Three-Year-Old Kindergarten implementation reform and the...
-
Integration Manager
vor 4 Wochen
Melbourne, Österreich Vocus VollzeitManagement (Information & Communication Technology) Full time Add expected salary to your profile for insights Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam? We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and...
