Customer Experience Representative
vor 3 Wochen
Created with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.
With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.
Today, we have over 2 million followers across various social channels, customers in over 80 countries and operations spanning Australia and the USA.
We are a brand that is leading the wave of next generation, socially native shopping experiences.
We are a people-centric culture building sincere relationships with our customers and our teams.
We Are Thoughtful We Are Ambitious We Are Easy to Love We have operations in Brisbane, Australia and California, USA.
We are looking for e-commerce, fashion and customer enthusiasts to join our growing team.
Our digital first approach has shaped us to be innovators in our practices, technologies and partnerships.
If you are a problem solver, self-starter, optimist who loves collaborating and figuring things out, then we would love to connect with you
The Customer Experience Representative is responsible for providing outstanding service to our online customers across all communication platforms in a timely manner, keeping with the tone and feel of the company.
The Customer Experience Representative performs duties to a level that meets the team and individual KPI's as instructed by management in recurring meetings.
Responsibilities Provide outstanding service to our online customers with a warm and empathetic approach in line with the Petal & Pup brand and voice across all platforms.
Attend & contribute to team discussions to help develop strategies & procedures that will contribute to improving overall customer experience.
Meet and strive to exceed individual and team Customer Experience KPI's and targets.
Respond to customer enquiries across all platforms.
Fulfill end to end customer service.
Support customers with escalated enquiries through to resolution.
Work alongside peers to ensure necessary cover is allocated to tasks to ensure business goals are always achieved including cover for leave.
Maintain clear and open communication within the U.S Customer Experience team.
Build and maintain strong professional relationships with the Customer Experience Team.
Build and maintain strong professional relationships across all departments.
Other duties as assigned.
Major Components Encourage open and helpful discussions between all departments of the business through regular communication.
Build and maintain a professional relationship with all external partners.
Strong understanding of internal software programs such as: Shopify, Gorgias, Loop, PeopleVox, Whiplash and shipping carriers.
We care about our employees and have curated a benefit package that enriches our team's experience.
At Petal and Pup we certainly love our work perks
Flexible Scheduling & Rostering Practices - We Work Around Your Availability (Unless Noted) Amazing Employee Discount Program (50%) Company Paid Employee Assistance & Mental Health Plans (EAP) Positive Company Culture that Celebrates both Personal & Company Milestones Petal & Pup offers you the chance to make a daily impact on a global business.
We look forward to meeting you
#Petal&Pup #Petal&PupCareers #akaBrands #akaYourCareer Petal & Pup Pty., Ltd. is an Equal Opportunity Employer (EOE).
We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life.
Come join us, different makes us better.
If you need assistance or accommodation during the hiring process due to a disability, please contact us at ****** .
Please note that we do not respond to application inquiries or resume submissions via this email.
Principals Only - No Agencies Please.
#J-18808-Ljbffr
-
Customer Service Representative Ii
vor 2 Monaten
Brisbane, Österreich Customer Labs VollzeitSelect how often (in days) to receive an alert:Title: Customer Service Representative IIRequisition Id: 9440Job Function: Field Services OperationsCareer Area: OperationsAbout Us:At Stericycle, we deliver solutions and drive innovations that protect the environment, people, and public health.This includes working to create a more sustainable, shared...
-
Customer Experience Representative
vor 4 Wochen
Brisbane, Österreich A.K.A. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer.With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
-
Customer Experience Representative
vor 4 Wochen
Brisbane, Österreich a.k.a. Brands VollzeitCreated with a love for fashion, Petal and Pup was founded in 2014 with a focus on curating must-have trends for the Australian customer. With an Instagram account and a digital storefront combined with a passion for selecting the best, fashion forward styles, Petal and Pup quickly grew into a global online shopping destination.Today, we have over 2 million...
-
Customer Experience Representative
vor 2 Wochen
Brisbane, Österreich Alpha Car Hire Limited VollzeitEagle Farm, Queensland 4009, Australia • Full-timeDescriptionAbout us Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006, offering a wide range of quality vehicles at affordable rates all-year-round across our five locations nationwide.With high performing management, the company is sustainably transforming...
-
Customer Experience Relationship Representative
vor 3 Wochen
Brisbane, Österreich Fedex Amea VollzeitResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty. Essential...
-
Customer Experience Relationship Representative
vor 3 Wochen
Brisbane, Österreich Fedex Amea VollzeitResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty. Essential...
-
Customer Service Representative
vor 3 Wochen
Brisbane, Österreich Shively Diversified Management Services VollzeitDo you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative (CSR). We are looking for someone who will engage with our customers, provide exceptional service, and ideally have some purchasing or inventory management knowledge.Responsibilities: Create and track sales orders, purchase orders,...
-
Customer Experience Relationship Representative
vor 3 Wochen
Brisbane, Österreich Tideri Jobbörse VollzeitResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty.This role...
-
Customer Experience Relationship Representative
vor 3 Wochen
Brisbane, Österreich Fedex Group VollzeitResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty. This role...
-
Customer Service Representative
vor 4 Wochen
Brisbane, Österreich Bonds Transport Group VollzeitEstablished for 50 years, Bonds has grown to be one of the leaders in the Brisbane express courier market. In addition to its traditional strengths, Bonds has, in recent years, enhanced its capabilities and offerings with a strong 3PL operation, an air/sea freight division and an increasing interstate express freight capability.Organisational growth has...
-
Customer Experience Relationship Representative
vor 3 Wochen
Brisbane, Österreich Fedex Group VollzeitResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty. This role...
-
Customer Experience Relationship Representative
vor 3 Wochen
Brisbane, Österreich Fedex Group VollzeitResponsible for providing comprehensive customer support, managing relationships, facilitating account creation and management, guiding customers through onboarding processes, handling bookings, generating accurate quotes, addressing complaints, and proactively preventing service disruptions to enhance overall customer satisfaction and loyalty.This role...
-
Customer Service Representative
vor 4 Wochen
Brisbane, Österreich Bonds Transport Group VollzeitEstablished for 50 years, Bonds has grown to be one of the leaders in the Brisbane express courier market.In addition to its traditional strengths, Bonds has, in recent years, enhanced its capabilities and offerings with a strong 3PL operation, an air/sea freight division and an increasing interstate express freight capability.Organisational growth has...
-
Customer Service Representative
vor 2 Monaten
Brisbane, Österreich Carbiz Vollzeit$50k-$60k Base + Super + APR + Bonus Incentives! Full-time opportunities available! Collaborative team culture and surrounded by like-minded individuals! Carbiz is on the lookout for motivated, personable, and detail-focused individuals to join our Operations team as Customer Service Representatives!About Us:Carbiz stands at the forefront of the accident...
-
Customer Experience
vor 4 Wochen
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATEAre you a passionate Customer Service Representative looking to join a team of legends on a flexible basis? If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience Officer, you'll be the face of Scape, delivering top-notch service...
-
Customer Experience
vor 1 Monat
Brisbane, Österreich Cke Restaurants VollzeitTHE IDEAL CANDIDATE Are you a passionate Customer Service Representative looking to join a team of legends on a flexible basis?If you thrive in a role filled with variety, where each day brings new challenges and rewards, you've found your perfect fit at Scape.As a Casual Customer Experience Officer, you'll be the face of Scape, delivering top-notch service...
-
Customer Relations Representative
vor 1 Monat
Brisbane, Österreich Randstad Australia VollzeitRandstad is proud to be partnering with and working alongside a leading global data, analytics, and technology company.This company continuously adapts to their environment and drives and challenges themselves to do better to help their customers. They are seeking a number of Customer Service Officers for a new project that has landed.Please note that our...
-
Customer Service Representative
vor 2 Monaten
Brisbane, Österreich Equifax, Inc. VollzeitWhat you'll do We're hiring 10 Customer Service Representatives in our Brisbane based contact centre. This is 1 of our exciting entry level opportunities for those starting or continuing their career in customer service where you will support customers with their Fit2Work background checks and employment screening services. As part of this contact centre...
-
Community Experience Representative
Vor 5 Tagen
Brisbane, Österreich City Of Salisbury VollzeitWork in a supportive team environment that values professional growth.Make a meaningful impact on Salisbury Council Communities.6 month contract with potential for extension.Are you passionate about helping people and providing excellent customer service?The Salisbury Council is seeking a dedicated Customer Service Representative to assist community members...
-
Customer Service Representative
vor 4 Wochen
Brisbane, Österreich The Automotive Group VollzeitFREE PARKING ONSITE! Mount Gravatt $32.00 per/h + comm. Gtd 20hrs per week (7.30am to 11:30am) Monday to Friday (mornings only). Full training provided - no exp.necessary. TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years.We are looking for someone who can transform their great hospitality...
