Team Leader
vor 7 Stunden
About Us:We are a passionate NDIS provider committed to delivering high-quality, person-centered care for individuals with disabilities.
Our team is dedicated to making a positive impact on the lives of our clients through excellence in service and a supportive working environment.
Position Overview:We are seeking a motivated and experienced Team Leader to join our dynamic team.
The ideal candidate will be responsible for leading and supporting a group of support workers, ensuring that high-quality care is delivered to clients, and maintaining a positive and efficient team environment.
As a Team Leader, you will play a key role in managing day-to-day operations, fostering professional growth, and ensuring compliance with industry standards.
Key Responsibilities:
Team Leadership:
Lead, supervise, and motivate a team of support workers to achieve performance goals and objectives.
Provide coaching, guidance, day to day assistance and feedback to team members to enhance their skills and capabilities.
Client Management:
Review client goals and plans to ensure that the team is working toward achieving these goals.
Check in with clients regularly to ensure supports are being delivered effectively and meet their needs.
Gather client feedback and resolve any complaints or concerns promptly.
Complete client intake processes and ensure smooth transition into services.
Work to expand the client network and clientele by networking with other providers and stakeholders.
Availability and Shift Management:
Update and manage your team's availability each month and assist with absence or unavailability to shifts, including arranging short notice shifts and shift coverage.
Ensure the team provides timely and efficient shift notes that meet organizational standards.
Compliance and Documentation:
Gather, update, and manage team credentials, documents, and licenses to ensure compliance.
Complete formal incident reports and take appropriate action
Stay up to date with NDIS regulations and ensure the team remains compliant with industry standards.
Keep the communications profile updated with daily activities.
Training and Development:
Identify training needs and coordinate training sessions on disability awareness, communication skills, and crisis intervention.
Foster a culture of continuous learning and professional development within the team.
Supervision and Performance Management:
Conduct regular team meetings to discuss client needs, service delivery strategies, and performance improvements.
Conduct supervision meetings for support workers to assess their performance and provide guidance.
Assist with the recruitment, onboarding, and performance evaluation of new team members.
Client and Team Communication:
Be available and responsive to phone calls from both team members and clients.
Record, note, and keep up to date with communication between clients, staff, and management.
About You:
Previous experience in a leadership or supervisory role in disability services.
Strong understanding of disability care, NDIS regulations, and industry best practices.
Proven experience in managing client goals, intake processes, and resolving client feedback.
Excellent communication, problem-solving, and interpersonal skills.
Ability to manage multiple tasks, prioritize effectively, and stay organized.
A passion for empowering individuals with disabilities and supporting a dynamic team.
Demonstrated ability to network and expand client base and professional relationships.
Ability to maintain confidentiality and handle sensitive information professionally.
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