Services Support Rep 2
vor 4 Stunden
What success looks like in this role: 1st Level telephone and other media contact support.Strive for a high level of first contact resolution.Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.Accurately document calls and incidents.Manage time and workload to meet predetermined service levels.Maintain data accuracy in our contact management system.Assign incidents and requests to the correct support group.Act as a single point of contact on incidents and problems logged.Perform appropriate diagnostics to initiate problem management workflow process.Provide clients with a reference number for their incident/request.Understand various media sources that interface with the Service Desk.Support multiple clients through customer service professionalism and insight.Become multi-skilled as workload changes occur within the Service Centre.Champion, implement or support change.Identify process efficiencies within the Service Centre and take corrective action to implement change.Discover and document processes and procedures which need to be published to the team or on the Knowledgebase.Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).You will be successful in this role if you have: Typically requires: High School diploma (Associate's Degree, professional certification(s), or license preferred), 2-4 years of related experience.6 months of related experience.Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery.Relevant IT qualifications to a tertiary level.6 months IT Service Desk experience.6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS Windows networks.Working knowledge of data and voice network concepts.Languages: English and local languages of the countries it supports.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at ****** or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
#J-18808-Ljbffr
-
Linux Administrator Level 2
vor 2 Monaten
Canberra, Österreich Mtp Services VollzeitLinux Administrator (Level 2)All work conducted onsite (no remote work)Occasional travel to other locations within Australia or overseas may be required.Security Clearance Level: NV1OverviewThis Linux Administrator position is crucial to the client operations, tasked with managing and supporting Red Hat Enterprise Linux (RHEL) systems critical to the...
-
Linux Administrator Level 2
vor 2 Monaten
Canberra, Österreich Mtp Services VollzeitLinux Administrator (Level 2) All work conducted onsite (no remote work)Occasional travel to other locations within Australia or overseas may be required. Security Clearance Level: NV1 OverviewThis Linux Administrator position is crucial to the client operations, tasked with managing and supporting Red Hat Enterprise Linux (RHEL) systems critical to the...
-
Disability Support Services Manager
vor 4 Wochen
Canberra, Österreich Capital Capability Support VollzeitJob Title: Disability Support Services Manager / DevelopmentLocation: Canberra, Australian Capital Territory 2601, AustraliaRole Type: Full-TimeExperience Level: Mid-level (Developmental role) to Senior (complete role)Closing Date: 13 January if not filled prior.BackgroundCapability Support is a provider of services to people living in the community....
-
Disability Support Services Manager
vor 4 Wochen
Canberra, Österreich Capital Capability Support VollzeitJob Title: Disability Support Services Manager / DevelopmentLocation: Canberra, Australian Capital Territory 2601, AustraliaRole Type: Full-TimeExperience Level: Mid-level (Developmental role) to Senior (complete role)Closing Date: 13 January if not filled prior.Background Capability Support is a provider of services to people living in the...
-
Support Officer
vor 3 Monaten
Canberra, Österreich Kirra Services VollzeitThe Support Officer will be required to perform and/or have responsibility for duties including, but not limited to:Manage and support on-premises messaging infrastructure in a multi-forest distributed environment.Integrate complex ICT infrastructure software and applications with messaging systems.Proactively maintain, patch and upgrade distributed...
-
Registered Nurse Level 2
vor 8 Stunden
Canberra, Österreich This Is An It Support Group VollzeitEmployment Type: Full Time, PermanentClassification: Registered Nurse Level 2 (P45092)Salary: $107,066 - $113,261 (Plus 11.5% Super) Location: Hume Health Centre – AMC and Bimberi Youth Justice CentreSection: Justice Health ServicesClosing Date: 6 January 2025What Can We Offer YouCity living without the traffic – click here to see why you should live in...
-
Level 3 Support Engineer
vor 1 Monat
Canberra, Österreich Kirra Services Vollzeit02nd December, 2024NV1 clearance requiredSFIA Level – USUP5The Level 3 Support Engineer or Systems Administrator is responsible for proactively monitoring and maintaining the health, performance, and security of the various systems and modules.The role involves, but is not limited to, proactive system management, incident and request resolution, capacity...
-
Level 3 Support Engineer
vor 1 Monat
Canberra, Österreich Kirra Services Vollzeit02nd December, 2024NV1 clearance requiredSFIA Level – USUP5The Level 3 Support Engineer or Systems Administrator is responsible for proactively monitoring and maintaining the health, performance, and security of the various systems and modules.The role involves, but is not limited to, proactive system management, incident and request resolution, capacity...
-
Level 3 Support Engineer
vor 1 Monat
Canberra, Österreich Kirra Services Vollzeit02nd December, 2024NV1 clearance required SFIA Level – USUP5The Level 3 Support Engineer or Systems Administrator is responsible for proactively monitoring and maintaining the health, performance, and security of the various systems and modules.The role involves, but is not limited to, proactive system management, incident and request resolution, capacity...
-
Registered Midwife Level 2
vor 1 Monat
Canberra, Österreich Canberra Health Services VollzeitRegistered Midwife Level 2 - Antenatal Clinic/Diabetes in Pregnancy ProgramEmployment Type – Temporary, Part Time Position (12 months)Classification – Registered Midwife Level 2Title - Registered Midwife Level 2 - Antenatal Clinic/Diabetes in Pregnancy ProgramPosition Number: 600356Location – North Canberra Hospital Bruce, ACTSection – Maternity –...
-
Level1 Service Desk Agent
vor 4 Wochen
Canberra, Österreich Kirra Services VollzeitThe Service Desk Agent is responsible for providing high level, specialised technical support, typically from a Helpdesk environment, regarding very specific and/or customised application(s).Role ResponsibilitiesProvides specialised, escalated technical support from a central location (typically helpdesk) either by telephone or email.Negotiates timeframes...
-
Senior Manager Community Aged
vor 4 Wochen
Canberra, Österreich Valmar Support Services Ltd VollzeitWe are looking for someone who has exceptional relationship building and people management skills, who has a creative thought process, the ability to plan and develop strategies for shaping the future, and who can deliver our vision of aged care excellence.Senior Manager Community Aged and Transport ServicesFull-Time PositionLocation: Tumut and CanberraAbout...
-
Senior Manager Community Aged And Transport Services
vor 4 Wochen
Canberra, Österreich Valmar Support Services Ltd VollzeitSenior Manager Community Aged and Transport ServicesManagement (Community Services & Development)Executive position, senior leadership roleFull-time PositionLocation: Tumut and CanberraAbout Us Valmar Support Services Ltd is a not-for-profit community-based organisation providing a wide range of aged care and disability support services to people who live in...
-
Support Officer
vor 3 Monaten
Canberra, Österreich Kirra Services VollzeitHave, or have the ability to obtain at least a Negative Vetting 2 (NV2) security clearance before the commencement of work.Highly developed knowledge of:Exchange and AD administrationMessage Transfer AgentsMicrosoft Skype administrationCarry phone, be on an on-call rosterExperience with XMPP chat toolExpertise with Lotus Domino productsExperience with VoIP...
-
Senior Manager Community Aged And Transport Services
vor 3 Wochen
Canberra, Österreich Valmar Support Services Ltd VollzeitSenior Manager Community Aged and Transport ServicesSkip to contentExecutive position, senior leadership roleSenior Manager Community Aged and Transport ServicesFull-time PositionLocation: Tumut and CanberraAbout Us Valmar Support Services Ltd is a not-for-profit community-based organisation providing a wide range of aged care and disability support services...
-
Registered Nurse Level 2
vor 2 Wochen
Canberra, Österreich Canberra Health Services VollzeitRegistered Nurse Level 2 - Occupational Medicine UnitFull-time TemporaryCity living without the traffic – click here to see why you should live in Canberra.Competitive pay rates and excellent working conditions within a tertiary hospital.Salary Packaging with many options that provide full fringe benefits tax concessions.Flexible working...
-
After Hours Support Worker
vor 2 Monaten
Canberra, Österreich MacKillop Family Services VollzeitAre you ready to make a meaningful impact? Join our vibrant team at MacKillop Family Services as a Residential Care After Hours Support Worker, contributing to the emotional, social, and behavioral care needs of vulnerable young people.About the role: This permanent position, based in Canberra, ACT, is part of MacKillop's National After-Hours Services Unit....
-
Home Based Palliative Care Nurse
vor 8 Stunden
Canberra, Österreich Canberra Health Services VollzeitHome Based Palliative Care Nurse - Registered Nurse Level 2Employment Type: Permanent, Full Time PositionClassification: Registered Nurse Level 2Title: Home Based Palliative Care Nurse - Registered Nurse Level 2Position Number: LP8899Salary: $109,637 - $115,894 (Plus Super)Location: Clare Holland House Barton, ACTSection: Home Based Palliative CareClosing...
-
Senior Analyst Applications Support
vor 3 Monaten
Canberra, Österreich Kirra Services VollzeitWorking as part of a team, your responsibilities will include:Working as a key conduit between our IT Service Desk staff, our Senior Application Support Analysts, and business stakeholders to manage Business As Usual tasks.Working under limited direction, coordinate with multi-disciplinary teams where required to facilitate understanding and resolution of...
-
Registered Nurse Level 2
vor 2 Wochen
Canberra, Österreich Canberra Health Services VollzeitRegistered Nurse Level 2 - Eating Disorder Residential Treatment CentreFull-time PermanentCity living without the traffic – click here to see why you should live in Canberra.Competitive pay rates and excellent working conditions within a tertiary hospital.Salary Packaging with many options that provide full fringe benefits tax concessions.Flexible working...
