Customer Experience
Vor 3 Tagen
Customer Experience - Sales and Tech SupportThis role can be at either our Seven Hills NSW or Banyo QLD offices.
RFI is a global technology solutions company, specialising in wireless coverage and solar power.
We have one of the largest, most innovative and experienced wireless and solar solutions teams with dedicated engineers, product managers, manufacturing, logistics, and R&D employees.
We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work – join a dynamic, fun, and supportive workplace.
You'll have access to a modern head office based in Seven Hills with free onsite parking, access to benefits such as an employee wellbeing/assistance program, birthday leave, and 2 additional days off each year.
About the role We are looking for a Customer Experience Team (CET) member with experience in Sales and Technical Support who is willing to learn and adapt to new challenges.
The support role will be onsite to support RFI's business systems and is part of our CET based in Seven Hills, Sydney.
We are re-engineering customer experience and this new role forms part of our transformation.
The role will also work closely with the field sales team to deliver great customer service.
We are looking for a customer advocate who enjoys working with customers on solutions and working in a team environment with a customer-first approach.
Key responsibilities Service customers to both meet their current requirements and develop further opportunities.Assist customers with product selection by interpreting product information.Source new sales opportunities through inbound lead follow-up.Provide technical advice and support to internal departments.Provide internal support for the Sales Team.Answer technical and general enquiries.Understand and support customers through all stages of their requirements.About you 3+ years of experience in a client-facing role, help desk, technical support in wireless communications/renewables/solar distribution environment, and inbound sales.Exceptional telephone skills and strong relationship-building skills.Structured approach and experience in CRM platforms and ERP systems (NetSuite/Oracle highly regarded).Ability to work well in a team environment and have a strong drive for delivering customers' expectations and needs.Demonstrated ability to analyse processes and facilitate continuous improvement.Ability to manage your time, prioritise tasks, and problem-solve.Inquisitive mind, willingness to call and discuss options with the customer – not just email.Enjoys talking to customers and offering solutions.Solar background experience preferable but not essential.What we offer RFI is not just an employer; we are a team.
RFI does not just offer people a job; we offer you a career.
By joining our team, you will find strong purpose and deep meaning in everything you do.
You will have the chance to make a real difference for our customers, working alongside a passionate team of like-minded colleagues while building your knowledge/skills and developing your career in a fun, dynamic, and fast-growing organisation.
Please note only shortlisted candidates will be contacted.
For further information about RFI visit us at www.rfi.com.au.
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