Customer Success Manager
vor 2 Wochen
Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.
As an EPeep, you'll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.
Are you a teacher who's passionate about helping students succeed and looking to step outside the classroom? We're looking for someone just like you to join our team as a Customer Success Manager at Education Perfect In this role, you'll work closely with schools, building strong relationships with teachers, Heads of Departments and Senior Leadership. You'll be the go-to person for helping schools unlock the full potential of their EP subscription, driving product adoption and ensuring they get the most out of our platform.
What you will doBuild meaningful relationships with key school contacts, including teachers and decision-makersHelp schools realise the full value of their EP subscription by driving product adoption and usageDeliver both in-person and online professional development sessions to school staff, ensuring they are equipped to succeed with EPSupport renewals, identify upsell opportunities and work with the Business Development Manager to drive growth within your portfolioProactively identify and address any potential risks of churn, keeping schools engaged and satisfied with EPRegularly check in with your schools to keep them up-to-date on product updates, best practices and new featuresKeep CRM data clean and accurate, ensuring smooth communication and relationship managementCollaborate with internal teams to provide feedback on product developments and competitor insights to help drive EP's successAttend events and networking opportunities to represent EP and build connections in the education communityAbout youTeaching experience (Primary or Secondary) with a passion for education and helping students succeedExperience presenting or delivering training - whether in-person or online, you're comfortable leading sessionsFamiliarity with online learning platforms - if you've used EP, even betterStrong coaching and training skills with the ability to adapt to different learning stylesExcellent communication skills and the ability to build trust with others over phone, email and face-to-faceA natural problem-solver who can think on your feet and find creative solutionsA strong desire to step out of the classroom and into a role where you can make a broader impact in educationWhat we offerAs our team is based globally, we offer both remote and flexible working arrangementsFor our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home officeThree extra days of annual leave during our end of year shut down period, parental leave top ups and a community service dayWellness allowance to use on anything to support your mental and physical wellnessEAP with unlimited sessionsEmployee Equity Bonus PlanEmployee referral program - $2000 when you refer a new team memberOngoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning HubEP support groups - Mana Wahine, DEI, Environmental Impact and Wellness CommitteesThe opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and communityWe celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.
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