Manager It Applications

vor 1 Monat

Perth, Österreich Australian Public Service Commission Vollzeit

Adelaide SA, Brisbane QLD, Canberra ACT, Darwin NT, Hobart TAS, Melbourne VIC, Perth WA, Sydney NSW
The Application Services Program (AS) delivers and maintains ICT applications and platforms for the Bureau.
The Program uses a mix of traditional and modern methods to develop software solutions for our customers and to simplify our ICT environment.
The Program uses automated processes, such as testing and quality assurance, to support its work.
The Program also contributes to the delivery of major projects across the Application and Data & Integration work streams.

Application Operational Services within the Application Services Program is responsible for providing critical ongoing support, preventative maintenance, and enhancements for applications supporting Climate, Water, and Weather sectors (including Aviation, Community Services, Energy & Resources) delivering an excellent customer experience for our Bureau colleagues and customers by providing specialised IT application expertise and support, and providing deep domain IT technical expertise to support the successful delivery of projects.

As part of the Application Operational Services leadership team, you will apply your expert IT knowledge and leadership experience to provide an exceptional customer experience, lead employee engagement, drive operational excellence and continuous improvement.

You will be someone who enjoys ensuring that Information Technology Systems and Business services are stable and resilient and has a passion for developing technology teams for IT Operations with a digital-driven modernisation mindset.

The key duties of the position include: The responsibilities of the role (under limited direction) include but are not limited to:
Leadership and management of the IT Applications Team that delivers application management services to the Bureau business units.
Highly effective leader with expertise in building cohesive high performing teams, elevates and develops team members through mentoring, coaching and knowledge sharing.
Provide technical leadership across a portfolio of applications / support services, supporting a range of projects from initiation, inflight and transition to operations, and end state operations.
Supervise and participate in software development, enhancements, deployment, and proactive preventive maintenance, including the successful rollout of patches and software releases to maintain application service stability and improve the availability of services.
Technical leadership and management of vendors and partners providing software across the application portfolio ensuring contract needs and system licencing requirements are met.
Foster and instil ITIL Service Management and ISO Quality Management System practices and procedures within the IT Applications Team in line with Bureau practices.
Compile and maintain a best practice Knowledge repository for applications within the area of control, and ensure application and system knowledge, skills and experience are kept current within the IT Applications Team.
Collaborate with the Applications Operational Services leadership team to identify, influence, and implement technology, process, and skill changes to modernise Application Operational Services.
Key escalation point for any technical issues that appear within the applications remit, liaising with IT Command Centre, resolver groups, Bureau software applications partners, project managers and the application owners for prompt rectification of issues or emergencies.
Manage application production outages and escalations end-to-end, ensuring the appropriate stakeholders are involved to drive resolution, communicating to impacted business units, gather data on impact to systems and business, and report on impacts to leadership teams.
Collaborate within Data & Digital Group (DDG), Application Services, and business senior leadership to ensure transparent communication, recovery plans in the time of crisis, taking ownership of post-mortem results with preventive measures and service improvement plans.
Management and reporting of application-set performance including availability, resilience and reliability, and technology risks and issues associated to applications within the portfolio.
Other duties as required.
Participation in an out of hours on call support roster.
Complying with all Bureau work, health and safety policies and procedures, and taking reasonable care for your own health and safety and that of employees, contractors and visitors who may be affected by your conduct.
Qualifications and experience A degree or diploma of an Australian educational institution, or a comparable overseas qualification, which is appropriate to the duties; OR other comparable qualifications, which are appropriate to the duties.
5+ years of IT Operations experience with track record of coaching, leading, developing teams and transforming services.
5+ years of management experience in incident and problem management.
Strong full stack technology background for hybrid cloud infrastructure and application systems.
Flexibility for unscheduled engagement to lead & drive major incident resolutions.
Adhere to best practice processes and procedures to manage BAU environment (e.g., ITIL).
Ensure system and data security is aligned to DDG security standards, ensuring the integrity of the application layer.
RecruitAbility applies to this vacancy.
Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
For more information visit:
Getting to know the Bureau of Meteorology The Bureau of Meteorology is one of the few organisations that touches the lives of all Australians and all Australia, every day.
The Bureau works across Australia and remote islands, providing services from the Antarctic to beyond the equator, and from the Indian Ocean to the Pacific.
We are Australia's national weather, climate and water agency, in the Agriculture, Water and Environment portfolio of the Australian Government, operating under the authority of the Meteorology Act 1955 and the Water Act 2007.
We provide data, information, knowledge, insight and wisdom to help Australians prepare and respond to the realities of their natural environment, including droughts, floods, fires, storms, tsunami and tropical cyclones.
Our products and services include observations, forecasts, analysis and advice covering Australia's atmosphere, water, oceans and space environments.
We undertake focused scientific research in support of our operations and services.
Through regular forecasts, warnings, monitoring and advice, we provide one of Australia's most fundamental and widely used public services.
We have strong relationships with our customers, partners and stakeholders in Australia, including the Australian Community and the emergency services sectors, all-levels of Government, and focus sectors including aviation, agriculture, energy and resources, national security and water.

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