Emergency Response Operator
vor 2 Wochen
About us As part of a global company, Tunstall is the market leader of telecare solutions.
Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice.
Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.
What there is That feel-good feeling to help people who need itGreat training and onboarding to the teamAmazing and supportive leadersHybrid working opportunities for the right people who have suitable home equipment (once fully trained)Purpose of the role We have a part-time role available where you'll be part of a unified team of operators supporting a wonderful group of clients.
The position is an over the phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require.
Responsibilities Be the first point of contact for our clients with their medical alarmsAnswer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshootingNotify the emergency services when required and communicate critical details that could save a lifeFollow important protocols and administration requirementsProvide reassurance and peace of mind to our clients and their family membersExperience and Requirements Engaging 'people person' with the ability to demonstrate empathyProven experience in customer service and exceptional listening skillsExcellent resilienceComputer literate, ability to pick up new systems quickly and accurate typing skillsFirst aid certificate, or willing to get oneA team player who will add to our already amazing workplace cultureSomeone who is looking for the long-term career stability that we can provideFlexibility The role is a permanent part-time position working 30.4 hours per week.
As we are always supporting our clients, we are a 24/7 business, so we are looking for people who can be flexible with their availability.
We are currently mainly looking to fill afternoon and evening shifts; however, we have shifts to suit most people and their personal situations, so please let us know what hours and days suit you best and we will see if we can make that work
Penalty rates apply when rostered to work unsociable hours for the entire shift
You are given the roster a month in advance so you can plan your time off with this in mind.
There are also times when you can pick up extra shifts if you want to.
We happily offer hybrid working opportunities for fully trained staff (it generally takes around 3-6 months to get fully trained), who have a strong work ethic, along with suitable computer equipment and good internet access at their homes.
Why us? We offer our employees:
Hybrid flexible remote working opportunities, once trainedAbove Award rates paid, with penalty rates for some shifts5 Weeks' Annual Leave (prorata) for shift workersGreat induction and orientation process to welcome you onboardFree onsite and close-by street parkingOpportunities for training and development so you can grow within your role and throughout the companyFun and regular staff events - we love foodOnsite gym and coffee machineInstant and yearly recognition awardsWarm and friendly cultureFree counselling service with a focus on mental wellbeingDiscounts and benefitsDiversity & Inclusion We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support.
At Tunstall, you'll find a place where you're valued and celebrated for being yourself.
We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion.
Each Tunstall colleague has a superpower…they're unique.
No one else is them, and we think that's special.
Come and join our mission and be part of our team, our One Tunstall team.
To be successful, candidates must have the appropriate work eligibility rights.
Candidates are required to provide a Police check, Working with Children check (Blue Card) and NDIS Worker check - all organised and paid for by us.
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