Operations Supervisor
vor 2 Monaten
Title: Operations Supervisor
Job Purpose: To oversee the reception and the performance of processing all incoming shipments that arrive to Marken facility either domestically or internationally based on its final destination.
All shipments require to be delivered to all clients before a certain timeframe or TAT commitment.
By performing these responsibilities in an effective and quality fashion, it allows for the company to generate more clients and revenue, and improve the overall success, and performance of the company. Main Duties and Responsibilities: Demonstrate the ability to influence and develop productive working relationships with the entire team.Coach and influence peers.Provide excellent time-management, organizations, and prioritization skills and coach others in the same.Participate in continuous improvement activities in finding solutions to improve the performance of team members.Manage and oversee all incoming and outgoing samples to ensure that each shipment is processed and dispatched to the correct destination within the client's commitment time.Ensure team members understand their performance targets and goals, and providing support to all team members to ensure that all tasks and assignments are executed accordingly.Coordinate and establish working schedules, both fixed and ad-hoc requirements from the operational team to manage daily services as needed.In the absence of the Operations Manager, take the necessary steps and make the required decisions to maintain the operational workflow.General Duties: Ensure all emails are reviewed in detail to determine if there are any pending requests or assignments that require action.Review and oversee the checking of the origin manifest from each country to segregate all delayed samples to ensure each shipment ships NFO.Ensure accuracy in all incoming shipments that arrive according to their ship method and account number.Confirm employees are performing the physical inspections of all over pack boxes and shipments to confirm that all shipping labels that are required were applied successfully.Inspect all shipments placed on pending rack that are awaiting approval to export or ship date, must be inspected daily, to properly replenish dry ice or gel packs.Ensure that all Airway Bills are prepared with accurate and correct information based on final destination.Always ensure that upon processing and shipments for dispatch, Maestro route legs must always be updated with the correct departure and arrival information accordingly.Check the route leg Pre Alert manager daily to ensure that all Master Air waybills arriving are recovered both domestically and Internationally.At the end of each shift, run Maestro report log to ensure that all samples were dispatched correctly and there are no discrepancies.Review that all required milestones no later than 2 hours after occurrence, arrival to airport, recovered from airline, arrived to Marken.Provide all NFO dispatch details to the Transportation Coordinator every morning.Shipments dispatched NFO to an agent, must always have two different routings.Inspect all frozen samples or refrigerated shipments that arrive to Marken according to the S.O.P.Supervise Change scheduled delivery date and time on all shipments being processed in the day.Maintain accuracy of inventory by cycle count, physical inventories, and implementation of corrective actions.Properly fill out the preventative maintenance log and make sure that the mileage report daily of all vans is being utilized.Ensure that all Marken employees always look presentable and wear the Marken T-shirt every day.Make sure that all areas such as Operations room, Staging area of warehouse is left clean.Requirements: 5 year background and work experience in Operations.Excellent interpersonal skills and a collaborative management style.Budget development and oversight experience.Commercially aware.Dangerous Goods Qualified / DG Awareness.TSA compliance.Demonstrates leadership and vision in managing staff groups and major projects or initiatives.Demonstrated commitment to high professional ethical standards and a diverse workplace.Good computer skills and proficient in Excel, Word, Outlook, and Access.Ability to operate in a fast-paced community environment.Commitment to get the job done. Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare.
Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution worldwide.
Moving Our World Forward by Delivering What Matters.
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