Patient Services Assistant
vor 1 Monat
Are you a current Austin Health employee?
If yes, please log in to the Austin Health
careers website
via 'Employee Login' using your network log in details to search, view and apply for all career opportunities available.
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the Northeast of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the Intensive Care Unit
The Intensive Care Unit (ICU) is a 35-bed unit with 30 funded ICU beds which opened in June 2005. The Unit is an amalgamation of the old ICU and the Cardiac Surgery Recovery and is an impressive upgrade in equipment and facilities for staff and patients. The unit is known for providing treatment to a broad range of patients, including liver transplants, spinal injured patients, neurosurgical, thoracic, cardiac surgery, general medical and liver failure. It provides care for more than 2000 patients per year. There are approximately 200 nursing staff, 35 medical staff and 7 admin staff working in the Unit.
About the role
Patient Services Assistants (PSA) play a vital role in the health care team. The role is required to carry out duties so to assist in the maintenance of a clean and safe unit environment for patients, visitors and staff as well as assisting nursing staff in the areas of patient transport. The role takes direction from the PSA Supervisor with the priorities set by the Nurse Unit Manager or the nurse in charge on a shift. The PSA role has direct contact with patients and the public, so it is a requirement that confidentiality, empathy and courtesy are always demonstrated. Staff will be required to work in all areas of The Intensive Care Unit as allocated by the PSA Supervisor on a rotational roster that covers services on a 24/7 basis, covering all public holidays.
About you
As the Patient Services Assistant, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You'll bring energy and drive to your work, and have a keen interest in developing your skillset.
To be successful in this role, you'll bring with you:
Willing to work in a hospital environment with sick people
Flexible attitude
Willingness to carry out all PSA duties and tasks and work in a team
Use initiative and to prioritize tasks and problem solve
Physically capable of undertaking the full range of PSA duties
Basic verbal and written English skills
Up to date COVID Vaccination
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging benefits, for living expenses, meals and holiday accommodation
A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
Mentoring and career development opportunities
Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclist
Work with us
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and the interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Shane Saunders at
******
Interested in finding out more about this opportunity? Read the
position description
for further details.
Application closing date: 9/12/2024
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