21C Museum Hotels | Assistant Manager
Vor 3 Tagen
Company Description
Ibis Budget Brisbane Airport is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation.
The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.
Job Description Responsible for the supervision of the smooth and efficient daily operation of the Hotel and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards.
In addition, you will:
Assume responsibility for the operation of the hotel under the guidance of the General Manager, including overnight caretaker duties.
Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
Manage and supervise tasks of staff to ensure that the highest quality service is delivered and department standards are met.
Review and implement procedures.
Communicate with the General Manager on all matters regarding guest services & hotel operations.
Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
Qualifications The successful candidate will possess the following:
You will have proven leadership experience and a genuine personable service style that always blows our guests away, leading our Heartist philosophy at every interaction.
Excellent customer service skills and enjoy creating memorable moments for guests.
Strong analytical and problem-solving skills.
You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security.
This job requires 4-5 nights on call.
Please note the option for a live on site is highly preferred.
Additional Information What is in it for you:
ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.
Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face).
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
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