Senior Customer Service Officer
vor 2 Wochen
Management (Hospitality & Tourism)
Government - State (Government & Defence)
Full time Temporary full-time opportunity up to 8 August 2025Salary relative to experience, and ranges from $120,859 to $133,183 + superDo you want your work to make a difference for NSW? Working to protect the state's environment and heritage. About the role National Parks and Wildlife Service has a unique opportunity for a Senior Customer Service Officer to lead a small team of contact centre, reservations and system support professionals, inspiring the public to visit our national parks.
About You You are a highly organised and motivated individual who loves to inspire others to excel in their careers.
You possess experience in leading a team, manage multiple projects and resolve complex customer issues.
You have excellent communication skills with the ability to work collaboratively across teams and with stakeholders.
You have a passion for customer service and can demonstrate experience managing complex customer relationship management, transaction and contact centre systems.
Key knowledge and experience Demonstrated expertise in managing a customer focused information, reservations and service centre delivered across multiple channels.Experience leading a teamProject management in customer service and experience technologyIf excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter (maximum one page each) expressing your interest and suitability for the role.
To be considered for the role you must demonstrate your experience in leading a team, managing projects and technology systems in your cover letter.
Applications close: Sunday 8 December 2024 at 11:55PM. Please note, the Department has an office closure from Monday 23 December 2024 to Friday 3 January 2025 with recruitment recommencing from Monday 6 January 2025.
Candidates will receive an update on their application from this date onward. A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
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