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vor 4 Wochen
Brisbane, Österreich Logicalis Australia VollzeitThe Customer Experience Engineer will provide support for all customer facing (Device and Common applications) technology issues and requests that are escalated by the customer experience analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. In your role you...
Desktop Engineer
vor 2 Monaten
Initial 12 month contract Brisbane offices Immediate Start About the company: Green Light is one of Australia's most successful and fastest growing IT services businesses.
We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.
Green Light is on the lookout for a Desktop Engineer to provide services with our Sydney consulting team.
We require people who have excellent communication skills and a passion for helping people with their IT related queries.
You will need your own vehicle and driver's license.
Engineers with A+ Certification and/or DELL and Lenovo hardware certifications are highly regarded.
The Desktop Engineer will be self-motivated and keen learners who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business.
Must have demonstrated experience working unsupervised on customer sites.
Responsibilities: Supporting desktop infrastructure and services including Hardware, OS, Software etc.
Investigate and diagnose and escalate the fault through to the appropriate group for problem resolution as per escalation matrix with all technical data via tools like ITSM, ServiceNow.
Maintenance of physical infrastructure including desktop, telephony, printers and video conferencing equipment.
Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.
Assisting with Customer Device and Application Configuration.
Working with customers/employees to identify problems and advising on the solution.
Requirements: Demonstrated experience in I.T Service Desk (Helpdesk or similar).
Demonstrated highly developed analytical, problem-solving and organisational skills.
Demonstrated ability to troubleshoot and implement creative solutions.
Excellent telephone, client service, interpersonal and communication skills.
Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.
Culture: Innovative and continually improving technical environment Agnostic technical professionals with specialities across multiple platforms – be challenged by a high availability, significant enterprise-sized end customer Collaborative work environment How to Apply: Click APPLY or contact John– Resource Manager on ****** for a confidential discussion with Green Light Worldwide.
