Smarter Communities | Branch Manager
vor 3 Wochen
Full time
Add expected salary to your profile for insights
Impactful Leadership Role: Lead a strong & motivated team dedicated to putting the customer first and driving positive outcomes Growth Opportunities: Collaborate with all parts of the business and grow the team and business Change Influencer: Continue to cultivate a culture focused on values, performance and continuous improvement Are you a dynamic people leader with a passion for developing high-performing teams?
Join Smarter Communities as a Branch Manager and be at the forefront of our mission to build smarter, more connected communities.
With a 'customer first' approach, you'll oversee our operations in Southern Sydney with a focus on delivering excellence in customer service, as well as customer retention, growth and satisfaction.
In addition, you will be a driving force that furthers a positive workplace culture, and coaches the team so they can excel in their role.
What you will be doing
Business growth: Work closely with the business development team to grow and attract new customers Financial growth: Grow the business in line with agreed financial targets Financial management: Manage profit and loss for the Sutherland branch Customer retention: Develop and implement customer retention strategies that lead to positive outcomes Customer satisfaction: Increase customer satisfaction results and engage with key clients to understand customer journeys and experience Escalation & Resolution: Play an active role in escalated matters and resolve with a positive outcome Risk management: Manage the risk register and employ tactics to mitigate identified risk Efficiency & Compliance: Ensure processes and procedures are adhered to and that systems are used correctly Team Development: Lead, engage and develop a high-performing team Communication & Change management: Facilitate regular and clear communication as well as change management activities that lead to continuous improvement What you need to bring to the role
Background and/or qualifications in strata management or related field such as Real Estate, Property management, Asset management etc Demonstrated people leadership experience Strong financial management skills and a track record of delivering against KPIs Excellent internal and external stakeholder management skills.
What's in it for you?
Professional growth: Ongoing training and development opportunities Work-life balance: Birthday leave and the ability to purchase additional leave.
About Smarter Communities
Smarter Communities is one of the largest community management companies in Australia.
Each of our local brands across New South Wales, Queensland, South Australia and Victoria specialise in strata, body corporate or community titles management.
We manage in excess of AU$30 billion of property and our vision is clear - to provide a stress-free Strata experience so that people and properties thrive.
Join us on our journey to build smarter, more connected communities.
Apply now and make a lasting impact
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
What's your expected annual base salary?
How much notice are you required to give your current employer?
How many years' experience do you have in a senior leadership role?
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