Customer Care Representative
vor 1 Monat
Customer Care Representative - ARH HomebushPart-time
The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney.
Located in Homebush in Sydney's Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public.
We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.
About your new role: Handling high volumes of inbound callsLiaising with referring vetsWelcoming clients and their pets to the hospitalBooking and managing appointmentsInvoicing and taking payments – including cash and EFTPOSProcessing payments on Vetpay and Medipay finance platformsData entry and requesting documents from referring vets and clientsAbout You: A solid professional background in customer service (min 2 years is essential)Have experience in reception or high volume call centre environmentYou thrive in fast-paced environments and can remain calm under pressure or during busy times and emergency situationsWell-developed computer skills with accurate data entryExperience with RxWorks is highly desirable but not essential as we will train the right candidateExperience with appointment entries, invoicing, and taking paymentsWillingness to go above and beyond during busy timesYou can think outside the box
Have great multi-tasking and problem-solving skills to achieve the best possible resultsCan manage your time effectively when there are multiple distractions and can assist your teammates when requiredFriendly, warm, and professional phone manner with the ability to converse with a range of different people with compassion and empathyExperience dealing with difficult clientsStrong interpersonal and relationship skillsEnjoy working in a close-knit team and be team-focusedCope well with high call volumes and demanding clientsHave availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team** As we're a 24-hour hospital, the successful candidate must be available for various shifts (day, afternoon, and overnights) Monday through Sunday.
** We Offer: Advanced roster to support a work and home-life balanceJob securityDiscounts to Hills Products for your petFree on-site parking and close to public transportLeave entitlements - 4 weeks annual leave, personal/sick leave, carers leave (all leave benefits as per award)Free access to confidential Employee Assistance Program LifeWorks 24/7Join our ARVA Platinum Partner team that sees diversity and inclusion as more than just policies and practices.
This is a growing business and for the right candidate ongoing opportunities will undoubtedly present themselves
Apply Now
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