Junior Client Services Manager
vor 2 Wochen
Account & Relationship Management (Sales)
Full time We're on the lookout for a talented high achiever that is ideally a skilled technician or from an engineering / mechanical background that excels in managing clients.
This role requires someone who can take charge of a portfolio of clients and drive business growth.
A reputable privately-owned company that genuinely cares for its people Strong coaching and development provided Onsite parking The Company HOSCH International is a family-owned business, specialising in conveyor belt scrapers, tracking frames, skirting boards and ploughs for the bulk handling industry.
HOSCH International's mission is to maximise conveyor efficiency through innovative products, quality service and tailored solutions.
In partnership with our clients, we deliver excellence through our professional team, who support, inspire, educate and offer effective solutions.
Our Values are: INTEGRITY EMPOWERMENT POSITIVITY SAFETY ACCOUNTABILITY PURSUIT OF EXCELLENCE The Role Join our dynamic team managing a portfolio of clients and providing a single point of contact for technical advice and support for operations, servicing, materials and purchasing.
In this role, you will be responsible for driving growth by identifying new opportunities while delivering outstanding client experiences.
While primarily office-based, site travel will be required to foster strong client relationships, troubleshoot technical problems, and provide effective solutions.
Travelling to remote sites, overseeing and leading shutdowns, and meeting with clients are integral aspects of this position.
Your active involvement in these activities will contribute directly to the success of our projects.
Training and support will be offered during the first 12 months.
Ensuring the safety and well-being of our employees is of utmost importance to us.
We maintain strict adherence to best practices in Work, Health, and Safety systems, and we foster a strong safety-first culture.
We expect all team members to demonstrate a strong commitment to safety and embrace our dedication to maintaining a secure work environment.
Key Responsibilities Build, oversee, and expand a client portfolio. Comprehend and execute the sales process, including lead generation, customer communication, quote preparation, sales orders, and follow-up. Travel to client sites to assess project requirements, enhance job planning, and occasionally lead shutdown teams. Foster and nurture customer relationships within the mining industry. Serve as the primary point of contact for clients regarding operations, maintenance, materials, and procurement. Collaborate closely with the Administration, Engineering, and Services teams to prepare quotes and reports. Demonstrate flexibility and availability to provide on-call support as needed, ensuring uninterrupted client assistance. Produce professional-grade reports and presentations. Skills and Experience A solid understanding of bulk handling plant and equipment (bonus, but not essential). A background in mechanical trades, complemented by sales experience in the mining industry or a degree in Mechanical Engineering or Commerce / Business. Highly regarded ability to lead and supervise teams during shutdowns on-site. Proven track record of building and nurturing strong client relationships. Thrives in the challenge of technical sales and enjoys working with practical solutions. Self-motivated and thrives in both independent and team-based work settings. Excellent oral and written communication skills. Exceptional organizational skills, including effective time management to handle multiple and varied tasks. Possession of a valid manual driver's license. Proficiency in intermediate / advanced Microsoft Office applications such as Excel, Word, and Outlook. Your application will include the following questions: Do you have experience in a role which requires relationship management experience? How many years of people management experience do you have? Are you willing to undergo a pre-employment medical check? Which of the following Microsoft Office products are you experienced with? Do you have lead generation experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a client services manager? Do you have a current Australian driver's licence? #J-18808-Ljbffr
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