Tiktok Commerce
vor 1 Monat
Responsibilities:TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us:Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.About the Team:Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users but also partners and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.Role and Responsibilities:Attract talents for new roles and design inclusive learning and development plans that empower the team to grow, excel, and contribute to our future success.Build and lead a regional team of Leads, Program Managers, Resolution SMEs, and Knowledge Management Specialists.Lead teams through fast-paced changes, embracing calculated risks to stay agile and responsive to evolving business needs.Lead seamless onboarding processes for new Commerce Partners, ranging from local small businesses to global brands.Ensure a smooth, profitable experience for partners throughout the onboarding process, driving operational efficiency.Collaborate with BPO suppliers to ensure a high-performing Tier 1 front-line team that delivers world-class services to partners.Build and manage an in-house team with regional expertise to support BPO operations, aiming for 98% issue resolution on the first attempt at high speed.Leverage reporting, partner feedback, and analysis to drive continuous improvements in service quality.Use data insights to optimize customer-facing processes and improve internal agent tools and systems.Analyze core business performance metrics and prepare insights for weekly/monthly business reviews.Represent your team's performance in business reviews, communicating results to senior leadership and regional/global stakeholders.Minimum Qualifications:BA/BS degree or equivalent practical experience, advanced degree preferred.5+ years of experience in commerce or marketplace platforms, working in customer support/success at a Senior Leader level with C-Team stakeholder management.Proven experience in leading and developing people managers, with a strong performance coaching culture.Proven experience in managing blended footprint of near/offshore BPO networks and in-house resources.Proficiency in English and Spanish is required for this role.Preferred Qualifications:Strong analytical abilities to interpret data, identify trends, and make data-driven decisions to optimize service delivery processes and performance.Lean Six Sigma Yellow+ Belt qualification.Strong understanding of regional industry standards, business operations, and regulatory requirements.Experience managing 3PL 4PL logistics processes.Portuguese speaking is a plus.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at this link.
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Tiktok Commerce
vor 1 Monat
Melbourne, Österreich Tiktok VollzeitResponsibilities: Work across internal products and operations stakeholders, as well as external partners and creators to continually improve TikTok Commerce overall product go-to-market strategy.Be able to understand and internalize product features, user experience, business value and market implications from a marketing perspective.Continually dive deep...
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Tiktok Commerce
vor 1 Monat
Melbourne, Österreich Tiktok VollzeitResponsibilities: Manage a country function consisting of in-house and outsourced service teams.Design the country moderation strategy and operational structure to achieve operational excellence.Work with the Global Resource Management team to plan the quarterly and annual headcounts.Work on product and process improvements via proactive and reactive...
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Tiktok Commerce
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilities: Define the long-term strategy, leading key initiatives, and setting the future direction of the Fashion category;Responsible for the P&L of Fashion category;Provide industry knowledge and leverage own network to ensure success of category;Hire and develop a strong team;Acquire and incubate Fashion brands and partners to support category...
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E-Commerce Counsel
vor 1 Monat
Melbourne, Österreich Tiktok VollzeitAbout the company: TikTok is the leading destination for short-form mobile video.At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us: Creation is the core of TikTok's...
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Tiktok Commerce
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilities: Collect in-country customs clearance policies and regulations, monitor real-time changes in customs and related government department policies.Monitor updates on customs regulations and trade policies that may impact company operations, and communicate updates to relevant stakeholders.Responsible for the operation of Customs in the country,...
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Tiktok Commerce
vor 1 Monat
Melbourne, Österreich Tiktok VollzeitResponsibilities: Lead agency acquisition efforts, identifying and onboarding high-potential commerce agencies to grow on the platform.Manage day-to-day agency operations, serving as the primary point of contact to ensure agencies meet performance and compliance standards.Develop and implement strategies to support agencies in scaling their businesses,...
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Public Policy Manager, Mexico E-Commerce
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitAbout the company: TikTok is the leading destination for short-form mobile video.At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us: Creation is the core of TikTok's...
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Hr Business Partner
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilities About TikTokTikTok is the leading destination for short-form mobile video.At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us Creation is the core of TikTok's...
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Hr Business Partner
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video.At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's...
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Hr Business Partner
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilitiesAbout TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join UsCreation is the core of TikTok's...
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Tiktok Commerce
vor 1 Monat
Melbourne, Österreich Tiktok VollzeitResponsibilities: Conduct further analysis and draft moderation policies on partners, products and contents in global markets with a focus on safety issues such as fraud, counterfeit products and regulated products.Continuously evaluate, propose, and execute improvements for existing processes and policies.Partner with internal stakeholders in strategies and...
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Tiktok Commerce
vor 4 Wochen
Melbourne, Österreich Tiktok VollzeitResponsibilities:Own and manage projects designed to improve operational efficiency, collaborating with cross-functional teams to streamline processes.Manage external relationships with brands, brand agencies, industry associations, and others to build and protect the company's IPR reputation.Plan and execute events to promote IPR protection awareness among...
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Tiktok Commerce- Country Partner Support Lead
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitResponsibilities: Build and develop a team of customer service program managers, operations leaders, vendor managers and knowledge management specialists to ensure a seamless and timely customer service experience.Develop service quality strategies for contact centers, ensuring cross-functional alignment of service delivery goals and execution, and helping...
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E-Commerce Counsel
vor 1 Monat
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the company:TikTok is the leading destination for short-form mobile video.At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us:Creation is the core of TikTok's purpose.Our...
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Tiktok Commerce
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilities:Deeply explore the product management needs of partners and develop product plans, including but not limited to opportunity discovery, product category catalog, product listing, price comparison ability, inventory management, product lifecycle management and other modules;Continuously iterate based on business development and data...
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Tiktok Commerce
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitResponsibilities: Collect in-country customs clearance policies and regulations, monitor real-time changes in customs and related government department policies.Monitor updates on customs regulations and trade policies that may impact company operations, and communicate updates to relevant stakeholders.Responsible for the operation of Customs in the country,...
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Tiktok Commerce
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilities: Responsible for business partner acquisition and incubation, aiming to increase activeness, business growth, and retention.Manage partner acquisition and incubation initiatives including but not limited to marketing campaigns, email campaigns, digital marketing, growth mission, partner community, webinars, and other educational...
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Public Policy Manager, Mexico E-Commerce
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitAbout the company:TikTok is the leading destination for short-form mobile video.At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us:Creation is the core of TikTok's purpose.Our...
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Tiktok Commerce
vor 2 Monaten
Melbourne, Österreich Tiktok VollzeitResponsibilities:Responsible for building marketing capabilities, including various promotion tools for partners and the platform itself. Explore and develop a co-investment model and mechanisms between the platform and partners, and transform these into products. Support the event mechanisms by improving product capabilities related to partner recruitment,...
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Hr Business Partner
vor 2 Monaten
Melbourne, Österreich Tideri Jobbörse VollzeitResponsibilities About TikTok TikTok is the leading destination for short-form mobile video.At TikTok, our mission is to inspire creativity and bring joy.TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.Why Join Us Creation is the core of TikTok's...
