Customer Success Manager
vor 1 Monat
About the job
AKA Usage & Success Manager
About Askable Askable has been changing the game in research and insights since 2017.
Born in Brisbane, Australia, Askable has bootstrapped its way to a global expansion.
We've gone from 0-40 people in 6 years and following another stellar year of growth, we're looking to bring on the right people to help us get to the next level.
Our culture When you join Askable, it's not just another job.
You'll have the chance to build something that really matters.
Our platform was built by UX researchers, for UX researchers.
Our customers' experience comes first, always.
Our company culture is very precious and highly valued.
It's who we are and how we operate.
At Askable, culture is more than having Friday beers, company 'fun days' and other benefits (sure, we do these things too), culture here is about creating a sense of belonging, and helping every person unlock their ultimate impact.
In short, culture is vital to our success.
High level role overview We're looking for a dedicated, ambitious people-person to join our Customer Success team.
You'll be working with a specific set of brands and have a primary goal of growing their usage and engagement of the product.
These brands are a subset of the top companies that Askable is an approved vendor for.
The list includes many of Australia's (and the world's) largest companies such as Asahi, Qantas, 7-Eleven and more.
Askable is revolutionising the world of UX design and research, and off the back of a massive year in sales, our main focus as a business has now turned to usage.
We are looking for someone to take this usage focus and turn it into a reality.
You will be relied upon to understand the objectives of a range of clients and discover opportunities to deliver extra value.
Using this knowledge you will align closely with the product and executive team to help innovate and grow Askable's product offerings.
What you'll be doing Build strategies to optimise and increase account usage : Listening, strategising and making recommendations are key to the way we build effective client relationships at Askable.
Sit alongside your clients and help them create or refine a project to achieve the best outcome.
Product Demonstrations and Custom Solutions : Deliver compelling demonstrations to new teams in existing accounts and create custom solutions tailored to unique client needs.
Usage Initiatives and Travel : Conduct regular face-to-face client meetings, often in Sydney & Melbourne and attend UX conferences and meet ups.
Performance Tracking and Usage Optimisation : Monitor key account performance, develop strategies to optimise account usage and ensure clients are on the right trajectory for growth.
Technology Proficiency : Effectively utilising key company systems, including Hubspot, Google Sheets/Docs, and Keynote, to manage and grow business efficiently.
What you'll bring Collaboration is not a word we just walk about, we live and embody it at Askable.
You need to be able to work in a team environment, take and give constructive feedback.
And then, you need to be able to go and work independently to achieve and exceed assigned goals.
Ability to learn and understand product solutions and features.
Excellent verbal and written communication skills: able to engage/sustain clients and construct effective propositions/proposals.
Energy, passion and your best dance moves*
(* Not mandatory but we have songs triggered when Projects launch).
Bring a Sales mindset to Customer Success.
Initiative and problem solving.
If you're looking to work for a company that has a whole lotta red tape, 100-person admin team and filing cabinets full of guides and procedures, this will not be for you.
Lots of words.
To sum it all up in less words, if you can be collaborative and not afraid to share your thoughts and feedback in an empathetic and constructive manner, then you're more than halfway there.
If you embody a "we-before-me" mindset and are always keen to learn, then you're 95% there.
Benefits We have loads of incredible employee benefits that I'd love to shout about.
But if you're genuinely interested in this role, let's chat about them over coffee instead.
Final thoughts If you're reading this and are excited but a little scared because you don't think you have it all, research shows that some people are less likely to apply to jobs unless they meet every single criteria so that's a normal feeling.
At Askable, we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.
#J-18808-Ljbffr
-
Customer Success Manager
Vor 3 Tagen
Brisbane, Österreich Hinchen Recruitment Group VollzeitCUSTOMER SUCCESS MANAGERJoin a leading SaaS company in Brisbane as a Customer Success Manager!Engage with government agencies to maximise value from a unique evidence management platform.Lead training, gather feedback, and advocate for customer needs. Your Key Responsibilities:Drive Client Success: Act as the primary point of contact for government agencies...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Ligentia VollzeitAre you ready to advance your career in Freight Forwarding?As a key member in a team of 7, reporting to our Senior Customer Success Manager, you will contribute to delivering world-class customer service to our valued customers. Leveraging our Customer Success technology and in-house systems, you will ensure a seamless, top-tier experience for our customers,...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Nextdc Limited VollzeitAt NEXTDC we are building the heart of Australia's high-tech future.We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.As an Australian head officed, ASX100 listed company we currently operate 16 data...
-
Senior Customer Success Manager
Vor 3 Tagen
Brisbane, Österreich Dragontail Systems Ltd VollzeitSenior Customer Success Manager, Technical OperationsDragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint.We're proud to be part of YUM! Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company's...
-
Senior Customer Success Manager
Vor 3 Tagen
Brisbane, Österreich Dragontail Systems Ltd VollzeitAccount & Relationship Management (Sales)Full timeSenior Customer Success Manager, Technical OperationsDragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint.We're proud to be part of YUM! Brands, a company with over 55,000 restaurants in more than 150 countries and...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Mix Telematics VollzeitAccount & Relationship Management (Sales) Full time Customer Success Manager at PowerfleetJoin our expanding Australasian business and drive your portfolio of business clients forward as a trusted Driver Safety and In-Warehouse Consultant.This full-time remote role, based in Brisbane with our head office in Perth, involves supporting our East Coast clients...
-
Senior Customer Success Manager
Vor 2 Tagen
Brisbane, Österreich Dragontail Systems Ltd VollzeitSenior Customer Success Manager, Technical Operations Dragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint.We're proud to be part of YUM!Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company's...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Mix Telematics VollzeitAccount & Relationship Management (Sales) Full time Customer Success Manager at Powerfleet Join our expanding Australasian business and drive your portfolio of business clients forward as a trusted Driver Safety and In-Warehouse Consultant.This full-time remote role, based in Brisbane with our head office in Perth, involves supporting our East Coast clients...
-
Customer Success Manager
vor 4 Wochen
Brisbane, Österreich aXcelerate VollzeitWe will be performing maintenance on Swag Jobs this Saturday October 19th, 10:00pm to 11:00pm AEDT.Brisbane, Queensland 4000, Australia • Full-timeDescriptionAbout usaXcelerate is a leading SaaS provider of training management systems for vocational education and training (VET) providers in Australia. We are driven by our desire to help customers transform...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Mix Telematics VollzeitAccount & Relationship Management (Sales)Full timeCustomer Success Manager at PowerfleetJoin our expanding Australasian business and drive your portfolio of business clients forward as a trusted Driver Safety and In-Warehouse Consultant.This full-time remote role, based in Brisbane with our head office in Perth, involves supporting our East Coast clients and...
-
Customer Success Manager
vor 4 Wochen
Brisbane, Österreich aXcelerate VollzeitWe will be performing maintenance on Swag Jobs this Saturday October 19th, 10:00pm to 11:00pm AEDT. Brisbane, Queensland 4000, Australia • Full-timeDescriptionAbout us aXcelerate is a leading SaaS provider of training management systems for vocational education and training (VET) providers in Australia. We are driven by our desire to help customers...
-
Customer Success Manager
vor 4 Wochen
Brisbane, Österreich aXcelerate VollzeitWe will be performing maintenance on Swag Jobs this Saturday October 19th, 10:00pm to 11:00pm AEDT.Brisbane, Queensland 4000, Australia • Full-time Description About us aXcelerate is a leading SaaS provider of training management systems for vocational education and training (VET) providers in Australia.We are driven by our desire to help customers...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Askable Pty VollzeitAbout the jobAKA Usage & Success Manager About Askable Askable has been changing the game in research and insights since 2017.Born in Brisbane, Australia, Askable has bootstrapped its way to a global expansion.We've gone from 0-40 people in 6 years and following another stellar year of growth, we're looking to bring on the right people to help us get to the...
-
Technical Customer Success Manager
vor 1 Monat
Brisbane, Österreich Esentire VollzeitTechnical Customer Success Manager Brisbane QLD, Australia ? Melbourne VIC, Australia ? Sydney NSW, Australia Req #570 Tuesday, August 27, 2024 About eSentireeSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown...
-
Technical Customer Success Manager
vor 4 Wochen
Brisbane, Österreich eSentire VollzeitTechnical Customer Success Manager Brisbane QLD, Australia ? Melbourne VIC, Australia ? Sydney NSW, Australia Req #570 Tuesday, August 27, 2024 About eSentire eSentire, Inc. is the Authority in Managed Detection and Response, protecting the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Askable Pty VollzeitAbout the jobAKA Usage & Success ManagerAbout AskableAskable has been changing the game in research and insights since 2017. Born in Brisbane, Australia, Askable has bootstrapped its way to a global expansion. We've gone from 0-40 people in 6 years and following another stellar year of growth, we're looking to bring on the right people to help us get to the...
-
Brisbane, Österreich Dragontail Systems VollzeitDragontail Systems is the leading B2B provider of revolutionary optimization software for the food and delivery industry with a global footprint. We're proud to be part of YUM!Brands, a company with over 55,000 restaurants in more than 150 countries and territories primarily operating the company's restaurant brands – KFC, Pizza Hut, Taco Bell and The...
-
Enterprise Customer Success Manager
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitEnterprise Customer Success Manager - Secure Power Must have full working rights in AU to be considered for this role Most Sustainable Company in the World, TIME Magazine 2023 2023 Inclusive Employer, Diversity Council Australia 2023 World's Most Admired Companies, Fortune Magazine 2023 LP Gender-Equality Index (GEI), Bloomberg Most Sustainable Corporation,...
-
Enterprise Customer Success Manager
vor 1 Monat
Brisbane, Österreich Tideri Jobbörse VollzeitEnterprise Customer Success Manager - Secure Power Must have full working rights in AU to be considered for this role Most Sustainable Company in the World, TIME Magazine 2023 2023 Inclusive Employer, Diversity Council Australia 2023 World's Most Admired Companies, Fortune Magazine 2023 LP Gender-Equality Index (GEI), Bloomberg Most Sustainable Corporation,...
-
Customer Success Manager
vor 1 Monat
Brisbane, Österreich Intrax Projects VollzeitThe Intrax team works every day to inspire our people and our clients to grow and create.Intrax is a people-focused organisation that strives to maximise the potential of all.We believe that you reap what you sow, so we take the seeds of talent and nurture growth with a supportive culture that is all about opportunity and challenge.With us, you will be part...
