Customer Success Manager
vor 1 Monat
Account & Relationship Management (Sales) Full time Customer Success Manager at Powerfleet
Join our expanding Australasian business and drive your portfolio of business clients forward as a trusted Driver Safety and In-Warehouse Consultant.
This full-time remote role, based in Brisbane with our head office in Perth, involves supporting our East Coast clients and some Perth clients.
You'll act as the liaison between our direct B2B customers and in-house technical experts to deliver value and drive growth.
This is a diverse role in a dynamic technology-led industry providing a stimulating and ever-changing work environment.
What We Offer: Hands-on Training : Fully paid, on-the-job training with our suite of products and services.
Customer-Centric Focus : We embed Integrity, Relationships, Innovation, and Performance into our processes.
Global Collaboration : Learn from specialist product teams in the UK, Europe, South Africa, and the USA.
Industry Impact : Support our mission to optimize business operations through IoT and improve road safety as a Gold Supporter of Safer Australian Roads and Highways (SARAH).
The Role:
This full-time role is ideal for a motivated self-starter to work between direct B2B customers and in-house technical experts to drive growth and deliver value in a dynamic, technology-driven industry.
You will focus on growing existing accounts, increasing client engagement with our products, and retaining customer loyalty.
The role involves travel, both interstate and locally, fostering relationships through face-to-face and phone communication.
Customer Success Present customer insights and business reviews to increase client traction and optimise results.
Identify and grow up-sell opportunities to meet customer needs.
Develop account management plans and engage stakeholders to align with customer strategies.
Oversee contract requirements and lead renewal negotiations.
Communication Engage stakeholders via in-person meetings and video conferencing.
Collaborate with internal teams (Technical, Operations, Sales, Finance).
Relationships Build and maintain strong B2B relationships.
Collaborate openly with peers and provide feedback and ideas.
About you: Experience: 5-7+ years in customer success/account management roles.
Skills: Exceptional written, communication, presentation skills and experience meeting and exceeding Net Promoter Score (NPS) and Customer Satisfaction (CSAT) targets.
Passion: Technology, safety, and customer partnership.
Desired Experience and Attributes: Experience utilising Gainsight and SalesForce.
Prior experience working within the technology sector.
Prior experience working with or within the mining, oil & gas or transport sectors.
If you have a passion for technology, safety, and truly partnering with customers, consider joining PowerFleet.
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