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Medical Information Customer Experience Specialist
vor 2 Monaten
Medical Information Customer Experience Specialist - 12 Month Fixed TermApply locations: Australia - New South Wales - Sydney
Time type: Full time
Posted on: Posted Yesterday
Why Patients Need You Pfizer's Worldwide Medical and Safety colleagues play a key role in connecting evidence-based medical decision support with colleagues and stakeholders to enable better health and treatment outcomes. Whether you are providing unbiased, medically necessary expertise or investigating how to close gaps in data, our mission is simple: empower healthcare decisions regarding the safe and appropriate use of medicines for patients.
What You Will Achieve You will provide professional first-line support to healthcare professionals and consumers via inbound call centers for Medical Information and in-house patient support programs. You will have a broad knowledge of customer-facing functions at Pfizer and the overall customer journey through Pfizer in order to orchestrate an ideal customer-centric experience.
You will support Medical Information content strategists, Customer Experience Managers, and Channel Leads in implementing and testing tactics associated with customer experience, channel, and content operational efficiency, serving as the voice of our customer to continually simplify and improve our processes with the aim of customer-centricity.
It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.
How You Will Achieve It Have a high degree of clinical knowledge about Pfizer prescription medicines.Provide customer query responses to drive optimal use of Pfizer Medicine and aid decision-making in the care of patients.Deliver accurate and balanced query responses to internal and external customers via researching medical information from local and global databases.Create and update local standard response documents based on actual and anticipated customer demand for general queries (non-product related).Support launch excellence when required.Identify adverse events and product complaints and handle as per processes.Exhibit a broad knowledge of customer-facing functions at Pfizer and onboarding of customers to their preferred Pfizer channel platforms.Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.Test tactics associated with customer experience and channel operations.Participate in Medical Information projects.Be a part of a fast-paced, innovative, and supportive team that spans across multiple countries and cultures.Qualifications Must-Have Bachelor's Degree or Life Science Degree (B.Pharm or M.Pharm preferred).1-2 years of experience in Medical Information or relevant work experience in patient/health counseling or drug information.Strong oral and written communication skills.Excellent customer service call handling skills.Good working knowledge of Microsoft Word, PowerPoint, and Excel.Nice-to-Have Experience in onboarding patients or healthcare professionals to digitally enabled medical or customer programs.Ability to integrate data, summarize, and communicate at the point of service.Proficiency in Korean.Work Location Assignment: Hybrid
At Pfizer, we care about our colleagues' wellbeing and offer a range of great benefits for them, including: Paid parental leave.Access to Health & Wellness apps.Career Growth Experiences program.Recognition & rewards program.Paid volunteer days.Life Insurance Benefits.Pfizer Learning Academy access to top content providers.Access to flu vaccines & skin checks.Options to purchase additional leave.Salary packaging & novated lease options.*Benefits listed may vary depending on your position and location and may be subject to change.
Pfizer Australia and New Zealand's diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability, and through the Out Pfizer Employee Network (OPEN) for our LGBT+ colleagues and allies.
If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.
About UsPfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare and potential to transform millions of lives. We're looking for new talent to join our global community to unearth new innovative therapies that make the world a healthier place.
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