Medical Information Customer Experience Specialist
vor 4 Wochen
This job is with Pfizer, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.
Why Patients Need You Pfizer's Worldwide Medical and Safety colleagues play a key role in connecting evidence based medical decision support with colleagues and stakeholders to enable better health and treatment outcomes.
Whether you are providing unbiased, medically necessary expertise or investigating how to close gaps in data, our mission is simple.
Empower healthcare decisions regarding the safe and appropriate use of medicines for patients.
What You Will Achieve You will provide professional first-line support to Health care Professionals and consumers via inbound call centres for Medical Information and in house patient support programs.
You will have a broad knowledge of customer facing functions at Pfizer and the overall customer journey through Pfizer in order to orchestrate an ideal customer-centric experience.
You will support Medical Information content strategists, Customer Experience Managers and Channel Leads in implementing and testing tactics associated with customer experience, channel and content operational efficiency, serving as the voice of our customer to continually simplify & improve our processes with the aim of customer-centricity.
It is your hard work and focus that will make Pfizer ready to achieve new milestones and help patients across the globe.
How You Will Achieve It Have a high degree of clinical knowledge about Pfizer prescription medicinesProvide Customer Query responses to drive optimal use of Pfizer Medicine and aid decision making in the care of patientsDeliver accurate and balanced query response to internal and external customers via researching medical information from local and global databasesCreate and update local standard response documents based on actual and anticipated customer demand for general query (non-product related)Support launch excellence when requiredIdentify adverse events and product complaints and handle as per processesExhibit a broad knowledge of customer facing functions at Pfizer and onboarding of customers to their preferred Pfizer channel platformsIdentify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvementTest tactics associated with customer experience and channel operationsParticipate in Medical Information projects Be a part of a fast paced, innovative and supportive team that spans across multiple countries and cultures Qualifications Must-Have?
Bachelor's Degree or Life Science Degree.
B.Pharm or M.Pharm (preferred) 1-2 years of experience in Medical Information or relevant work experience in patient/ health counselling or drug informationStrong oral and written communication skillsExcellent customer service call handling skillGood working knowledge of Microsoft Word, PowerPoint and Excel??
Nice-to-Have?
Experience in onboarding patients or health care professionals to digitally enabled medical or customer programs.
Ability to integrate data, summarize and communicate at point of service.Proficiency In Korean Work Location Assignment: Hybrid
At Pfizer we care about our colleagues' wellbeing and offer a range of great benefits for them, including: Paid parental leave
Access to Health & Wellness apps
Career Growth Experiences program
Recognition & rewards program
Paid volunteer days
Life Insurance Benefits
Pfizer Learning Academy access to top content providers
Access to flu vaccines & skin checks
Options to purchase additional leave
Salary packaging & novated lease options
*Benefits listed may vary depending on your position and location and may be subject to change.
Pfizer Australia and New Zealand's diverse workforce represents the patients we serve and the communities in which we operate.
With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for.
We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.
If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.
Medical
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