Clerk Support Representative

vor 1 Monat


Melbourne, Österreich Payjoy Vollzeit

ResponsabilidadesInteractuar con clientes y empleados a través de plataformas omnicanal (voz/email/chat).Actuar como experto en la materia con respecto a cuestiones e inquietudes específicas relativas a las solicitudes de préstamos de PayJoyGestionar las quejas de los clientes, proporciona soluciones/resolución de problemas y alternativas adecuadas dentro del acuerdo de nivel de servicio (SLA) y realiza un seguimiento para garantizar la resolución de las preocupacionesGestionar las consultas de los empleados, solucionar problemas, informar y trabajar con los miembros del equipo adecuados para resolver los problemas (si los hubiera).Trabajar con los miembros del equipo de fraude para presentar diligentemente informes sobre indicios de fraude de los empleadosRequisitosEstudios técnicos o universitarios inconclusos en áreas relacionadas como Administración de Empresas, Comunicaciones o afinesInglés, nivel básicoConocimiento básico de herramientas de Microsoft OfficeExperiencia previa en servicio o atención al cliente, preferiblemente en el sector de ventas o financiero, al menos un añoHabilidades de comunicación efectiva, capacidad para trabajar en equipo y manejo de situaciones difíciles bajo presión
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