Customer Service Officer
vor 2 Wochen
West Perth CBD locations with Free Parking
Monday – Friday initially on 8-4pm then moving to 9-day fortnight.
Downer offers you great training, working with a dynamic team.
Our Social Infrastructure & Citizen Services team in Perth WA, have a great opportunity for a dynamic Customer Service professional. You will be part of team in the Contact Centre, taking high volume calls and emails, liaising with external and internal stakeholders. You will be responsible for managing the Work Order Management lifecycle. This is fast paced environment, with ever changing priorities.
About the Role
General office support duties, including customer liaison and response.
Provide exceptional levels of customer service to all internal and external stakeholders.
Provide support to the organisation in operational support activities.
Plan and prioritise all work volumes to meet all required timelines and desired outcomes.
Contribute to overall Work Order Management time-lines.
Coordinate and liaise with all relevant stakeholders in a timely and efficient manner.
Manage all stages within the Work Order Management Lifecycle.
Coordination of field staff attending priority responses.
Support the management team with any ad hoc duties such as compliance and other administrative type work.
About You
Experience in a Customer Service role.
Experience in a similar Operations Centre environment preferred.
Demonstrate strong administration skills including proficiency in MS Office (Outlook, Excel, and Word).
Have an attitude of teamwork and collaboration. Ability to work independently or in a team.
Have excellent interpersonal and strong communication skills.
A self-starter who isn't afraid to get in and get the job done, enjoys working in a team and who is confident engaging with all levels of the business.
Ability to problem solve, juggle conflicting priorities.
What we Offer
Free CBD parking.
Relaxed working environment.
Opportunity to aid the people of WA.
Excellent Downer benefits package.
Positive team environment with a focus on your ongoing learning and development.
ABOUT US
Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure and facilities.
Our Social Infrastructure & Citizen Services business provides end-to-end facilities management and asset lifecycle support services for Australia's critical social and economic infrastructure. Operating across the health, education, government, future energy, power generation, oil and gas and industrial sectors, we work closely with our customers to optimise the reliability, efficiency and whole of life costs of their assets and facilities.
Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it's these differences that are Downer's greatest strengths.
As an inclusive employer, we welcome applications from everyone.
HOW TO APPLY
Please submit your online application via the advertisement.
No agencies please.
No email applications will be accepted.
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