Case Manager
Vor 3 Tagen
Time left to apply End Date: January 18, 2025 (9 days left to apply)
Job requisition id 331883
Primary DetailsTime Type: Full timeWorker Type: Employee
Permanent, full-time role Hybrid working Location: Parramatta The opportunity At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team to support people to get their lives back on track after an injury and make a positive impact in assisting people when they need it the most.
We have an exciting opportunity for a Case Manager to join our Major Injuries CTP team. Your new role Manage a portfolio of major injury claims that arise from motor vehicle accidents resulting in loss of life or major injuries.
Comply with highly regulated scheme completing various tasks in a timely manner to assist our vulnerable customers get their lives back together after a traumatic event.
Frequently liaise with relevant parties, requesting information to support treatment/medical requests, requesting information to support liability, make decisions on claims within delegated authorities, payments in a timely manner, etc.
Continue to learn and grow your knowledge through an ever-changing variety of situations and challenges.
Build and maintain strong relationships with customers by guiding and supporting them through their recovery.
Work in a fast-paced and dynamic work environment.
Manage end-to-end claims with the help of your leaders.
About you Must have insurance claims/allied health experience.
Be customer focused and genuinely care about people.
Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life).
The confidence to make decisions and be empowered.
Be able to actively listen to people and guide them through the claims process in a natural and empathetic manner on the phone.
Strong computer skills and the ability to pick up new computer systems.
About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.
And our people will be at the center of our success.
We're proud to work together and encourage each other to enable resilience for our customers, our environment, our economies, and our communities.
With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let's make it happen
Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
As a QBE employee, you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.
Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
18 weeks' gender-equal flexible leave for all new parents, including paid super.
The ability to maximize retirement savings through voluntary super contributions and company matching.
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
Additional leave and support through QBE's Family Domestic Violence First Responder Network.
Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.
Rewards & Recognition We value our employee's experience with us and are proud to have been recognized for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice.
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.
Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion.
Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates.
Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).
Family First accredited employer since 2021.
Apply now APPLY NOW and let's make it happen
Click APPLY to submit your application.
Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.
QBE recognizes the value of diverse perspectives and experience.
We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
If we can provide support with accessibility requirements and adjustments, alternative work arrangements, or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
Skills: Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional Collaboration, Managing Performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder Management.
Application Close Date: 17/01/2025 11:59 PM
How to Apply: To submit your application, click "Apply" and follow the step-by-step process.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal, and specialty products, as well as risk management solutions.
Our product portfolio includes property, motor, crop, energy, marine, and aviation.
We employ a team of around 13,000 people in 27 countries around the world.
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