Healthe Care | Quality Officer
vor 4 Wochen
About Us:
Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.
We're proud of our heritage and progressive about the future.
We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, along with 5 weeks of annual leave - and we enjoy a working environment where our employees feel valued.
About the Role:
Reporting to the Quality Risk and Compliance Manager, the Quality Officer is responsible for comprehensive incident and complaint management, conducting internal audits, facilitating the performance management process and supporting continuous improvement initiatives.
This role will ensure a prompt and compliant approach to quality improvement in line with HCA policies, NDIS Practice Standards and relevant legislation.
Key Responsibilities include:
Ensure compliance with HCA's Incident Management Standard for investigations and reporting.
Provide the NDIS team with regular updates on high-level investigations, root cause analyses, and trends.
Accurately document incident and complaint investigations in required systems and complete mandatory reporting within deadlines.
Conduct internal audits, prepare reports with recommendations, and monitor corrective actions.
Support performance management processes per HR policies and WHS/QM frameworks.
Collaborate with the GSQ and NDIS teams to identify and implement business process improvements.
Collaborate with internal stakeholders on incident management, NDIS audits, and quality improvement initiatives.
Provide recommendations from incidents and audits, monitor action plans, and promote organizational learning.
Offer guidance and training to improve incident reporting processes and culture.
Support HR in facilitating performance management.
Engage with external stakeholders, including the NDIS Commission, consumers, and relevant authorities.
To be Considered:
Skills:
Proficient in conducting and documenting thorough, objective investigations.
Strong interpersonal, verbal, and written communication skills, including report writing and formal minute-taking.
Excellent organizational skills with the ability to prioritize tasks and meet deadlines.
Advanced data analysis skills for compliance assessment and trend identification.
Moderate to advanced proficiency in MS Office and incident management software.
Adaptable, detail-oriented, and proactive, with a willingness to learn.
Experience:
Proven experience in risk-based assessments, report writing, and managing sensitive information.
Strong time management and organizational abilities in fast-paced environments.
Skilled in using IT platforms, including MS Office and Teams.
Experience in the disability sector and familiarity with NDIS Practice Standards (desirable).
About HCA: Healthcare Australia (HCA) is Australia's largest specialist healthcare recruitment and staffing provider.
We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia.
Our Benefits:
People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence.
Supportive Team: Thrive in a close-knit, friendly, and supportive team environment.
Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career.
Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance.
Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday.
Our Culture:
We are a team working together, we never forget that we're people-focused.
We respect human relationships and aim to make a big difference in people's lives across the country.
We embrace a culture of inclusivity and we align our actions with Our Values:
We are accountable | We care | We are team players | We are leaders | We understand your needs
This is an opportunity to make your mark within a friendly, supportive, and growing organisation.
Please apply with your current CV and cover letter.
Some roles that involve visiting clients or facilities may require you to have a Covid Vaccination and a booster.
If you have any questions or concerns, please contact the hiring manager.
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
To learn more about HCA:
Only shortlisted candidates will be contacted.
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