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Retirement Specialist
vor 2 Monaten
We're HESTA - the industry super fund dedicated to health and community services.
We work hard for our amazing members.
Position: Customer Support
Type: Full-time
Location: Office | Melbourne, VIC, Australia
Level: Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.
At HESTA, we're a leading national superannuation fund dedicated to people working in health and community services.
More than a million Australians trust HESTA with their money.
Together, we invest billions of their savings globally, striving to generate strong investment returns and make a real difference to their financial futures.
About the roleThe Opportunity: Reporting directly to the General Manager, this newly created role is essential in shaping the future of retirement solutions at HESTA.
As the Retirement Specialist, you will collaborate with teams across HESTA to develop innovative products, services, and experiences that empower our members to face the future with confidence and improve their retirement outcomes.
This role is for a strategic collaborator who excels at working in a team environment.
What you'll be responsible forProvide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives.Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high levels of support.Collect and analyze customer data to optimize workflows, operating procedures, and resources to enable support teams.Skills you'll needWorks with others by being open, clear in communication, and listening to achieve goals.Compares and ranks the relative importance and/or urgency of different tasks to identify the best order of actions.Problem solving - Identifies problems and develops logical solutions that address the problems. #J-18808-Ljbffr
