Clerical Officer Sexual Health

Welcome to Swansea Bay University Health Board.
We welcome applications from people who share our values: caring for each other, working together and always improving.

Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received.
Therefore we encourage early applications to ensure consideration for this post.

Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.

Please be advised that there is a temporary top up for Bands 1, 2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum.
This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed.

Applications may be submitted in Welsh.
Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview The Clerical Officer in Sexual Health plays a vital administrative role in supporting the smooth operation of the sexual health services.
This role involves handling patient records, managing appointment bookings, and providing frontline reception services.
The Clerical Officer is responsible for ensuring accurate data entry into health records systems, maintaining confidentiality, and adhering to data protection policies.

Key duties include processing patient registrations, updating medical records, and coordinating communication between healthcare professionals and patients.
The Clerical Officer also manages incoming calls, responds to inquiries, and provides general information about sexual health services.
They are tasked with preparing reports, managing correspondence, and maintaining an organised filing system.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
The Clerical Officer must demonstrate professionalism, maintain patient confidentiality, and provide excellent customer service.
They work closely with clinical staff to ensure that the administrative aspects of patient care are handled promptly and accurately, contributing to the overall effectiveness of the Sexual Health service.

Main duties of the job The Clerical Officer in Sexual Health is responsible for a range of administrative tasks that ensure the efficient operation of the service.
Key duties include:
Patient Records Management : Accurately entering and updating patient information in health records systems, maintaining confidentiality, and adhering to data protection policies.
Appointment Management : Handling appointment bookings, cancellations, and rescheduling, ensuring smooth patient flow and efficient use of clinic time.
Reception Duties : Providing frontline reception services, greeting patients, answering inquiries, and directing them to the appropriate services.
Communication Coordination : Facilitating communication between healthcare professionals and patients, managing incoming calls, and ensuring timely follow-up on patient needs.
Reporting and Documentation : Preparing reports, managing correspondence, and maintaining an organized filing system to support clinical staff.
Support Services : Assisting in the coordination of meetings, managing supplies, and supporting other administrative functions as needed.
The role demands strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently while maintaining professionalism and patient confidentiality.
The Clerical Officer plays a crucial role in ensuring that the Sexual Health service operates smoothly and patients receive timely and effective administrative support.

Working for our organisation We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Person specification Level 2 NVQ or equivalent Knowledge of code of conduct Awareness of need for confidentiality Awareness of health board values Knows when to escalate concerns Experience Experience working in caring / health environment Aptitude and Abilities Caring and compassionate attitude Good communication skills, team & patient Work effectively as team or individually Good organisational skills Values Friendly & helpful Non-judgemental Motivated Willing to learn Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience.
In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices.
We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

We are a Disability Confident Employer and applications are welcomed from persons with disabilities.
A disability will not prejudice your application.
If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply.
All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route.
Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK .

Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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