Application Service Manager
vor 1 Monat
At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Summary & Role Information: SAP Cloud Application Services (CAS) provides a wide range of services for managing business processes and application logic, data layers, application security, software releases, performance, integrations, and adoption accelerators through a subscription.
Our application experts are engaged across the customer lifecycle to understand customer needs, helping to define and scope elements and outcomes aiming for service excellence.
We are seeking a motivated and dynamic professional to join our team as an Application Service Manager (ASM).
The ASM will play a crucial role in driving customer engagement, promoting service excellence, and upselling CAS offerings.
This professional will also be responsible for managing the CAS engagement across the customer lifecycle and ensuring successful service delivery in line with customer expectations and satisfaction.
As an Application Service Manager you will: Ensure that the services provided to customers meet the highest standards of quality, creating a seamless and efficient customer experience by coordinating various aspects of the engagement.Continuously look for ways to optimize and improve the services provided to customers, proactively identifying areas for innovation and adoption of new technologies or methodologies.Create and maintain a success service plan, outlining the resources, activities, and timelines required to deliver the service successfully.Drive customer engagement and upsell CAS offerings, identifying opportunities for cross-selling and collaborating with other teams to expand the customer's use of SAP's portfolio and services.Ensure the successful execution of the CAS engagement, including meeting margin and revenue targets, exceeding customer expectations, and achieving high levels of customer satisfaction.Collaborate closely with other SAP stakeholders to ensure alignment and coordination across all aspects of the customer engagement.Orchestrate communication throughout the entire engagement, ensuring that all stakeholders are informed and engaged.Oversee and lead the entire customer lifecycle, including transition, onboarding, stabilization, operations, and offboarding.Create and maintain the operations manual to ensure consistency and efficiency in service delivery.Experience (Role Requirements): Bachelor's degree in IT & Business Management, Engineering, or a related field.8+ years of experience in customer account services, relationship management, or a similar role.8+ years of hands-on experience in at least one SAP Solution Area (e.g., S/4 HANA – FI, MM, SuccessFactors, BTP).Excellent documentation, communication, facilitation, and interpersonal skills with a proven track record of driving customer engagement.Strong understanding of operational and financial metrics.Ability to manage multiple priorities and work effectively in a fast-paced environment.Experience in creating and maintaining service plans and operations manuals.Team motivation and availability to join global team meetings and actively collaborate on global initiatives.Experience working with diverse teams.Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 407364 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Location: North Sydney, NSW, AU, 2060
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