Customer Experience Officer

vor 2 Wochen

Melbourne, Österreich Northern Rivers Social Development Council Vollzeit

Job Category: Community Services & Development
Embarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job.
We are a voice for social change in regional Australia, with a history spanning over 47 years.
Our headspace Tweed program is currently seeking a friendly and proactive individual to join our reception team.
Your role as the Customer Experience Officer at headspace will allow you to:
Support high levels of customer service by ensuring contact with young people, family, and friends is marked by professionalism, compassion, and integrity.Play a vital role in connecting people to supports and information.Ensure those visiting our services feel heard and valued by the service.Joining us, you'll work alongside a team of dedicated individuals who are focused on making a difference.
Your work will be diverse and impactful.
Job DescriptionThis role is a great opportunity to step into a customer-facing support role within a mental health service.
At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day.
We've got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion.
Here, your wellbeing matters to us.
Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year.
Additionally, we prioritize safety and uphold that Social Futures isn't just a workplace; it's a community.
Here, we believe in inclusivity, integrity, and learning.
Why you'll like working with us:
Your voice will be valued and heard in our mission to support positive social change.You'll be part of a supportive, diverse, and inclusive environment where we celebrate individuality.We prioritize your wellbeing, with benefits such as access to an online wellbeing platform and flexible working options.We are looking for a passionate individual with a desire to make a difference.
The successful candidate will have:
Previous experience in a customer service role in a service organization, with experience working with a diverse community including young people who may present in distress.Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders.Demonstrated high level of organizational skills including an ability to identify and prioritize issues, problem-solve, generate solutions, and work collaboratively to achieve a successful outcome.Ability to use technology to effectively undertake a wide range of administrative functions.We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+.
Our amazing team makes our workplace special. Social Futures is a Rainbow Tick accredited organization and an equal opportunity employer and actively recruits from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience, and people from culturally and linguistically diverse communities.
Working with Children and National Police Check are mandatory requirements for all staff.
How to Apply: A cover letter demonstrating how your skills, education, and professional experience meet the requirements of the role as outlined in the position description should be submitted with your application.
To access a position description please click apply or click here For more information about Social Futures please visit our website.
For further information, please contact Victoria Benmore on .
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