Janison Education Group | Technical Account Manager
Vor 4 Tagen
About the RoleThe Technical Account Manager (TAM) at Janison plays a pivotal role in ensuring the successful implementation and continuous support of Janison's assessment solutions for clients.
They serve as the primary technical contact for clients, collaborating closely to understand their technical requirements and ensuring that Janison's solutions align with their needs.
Additionally, the TAM acts as a liaison between clients and internal teams, offering feedback and escalating issues as necessary to uphold customer satisfaction.The TAM is expected to demonstrate autonomy and a solutions-oriented mindset, proactively anticipating and preventing issues while prioritizing client needs in a customer-centric approach.
Effective communication skills, both verbal and written, are essential for successful liaison between clients and internal teams.
The TAM should work autonomously, taking ownership of issues and driving them to resolution.Flexibility is crucial for the role, as it may require working outside of core business hours during key test delivery periods.
Additionally, the TAM should thrive under pressure and meet tight deadlines to ensure clients receive timely support.Roles and Responsibilities :Develop and maintain strong relationships with assigned clients, serving as their trusted advisor on technical matters related to Janison's assessment solutions.Collaborate closely with internal teams to ensure that client technical requirements are fully understood and met.Provide expert technical guidance and support to clients, troubleshooting issues and delivering effective solutions.Partner with the sales and product teams to identify opportunities for upselling or cross-selling Janison's products and services.Ensure that clients are using the correct support channels and help educate them on the best practices for issue resolution.Proactively work to enhance client knowledge and reduce their reliance on support over time.Ensure all client interactions and meetings are accurately logged for internal tracking purposes.Act as a primary point of contact and take full accountability for critical and high-stakes customer events, ensuring timely resolution and customer satisfaction.Collaborate with internal teams to coordinate, document and execute event readiness action plans for critical events, ensuring the successful delivery of assessment solutions.Where required work with customers to assist with assessment event preparation, set up, readiness validation, monitoring and event reporting.Lead all software release planning and communication with assigned clients.Ensure appropriate smoke tests are performed as part of the solution release.Provide regular updates, reports and communication to clients during critical events, managing expectations and ensuring transparency.Conduct post-event analysis and identify opportunities for process improvements to prevent future critical events.Monitor and report on key performance indicators to track client satisfaction and usage of Janison's solutions.Performance Goals and Key Performance IndicatorsAchieve and maintain a client satisfaction rating of 90+% Event Delivery SLA based on regular Event Readiness, client feedback and surveys.Reduce client reliance over the life of the contract through proactive education and guidance on tool usage.Support upselling and cross-selling targets by identifying and sharing 3 upselling opportunities with the Sales team per year.Oversee and support resolution of technical issues within agreed SLA timeframes for 90% of cases.Maintain timely and accurate communication with clients and internal teams, responding to (non-urgent) inquiries within 2 business days max.Successfully manage and resolve 90% of critical and high-stakes customer events within the defined SLA.Implement 75% of identified process improvements to prevent future critical events.Experience, Skills and QualificationsStrong technical background, with knowledge of software development, IT infrastructure, and SaaS cloud technologies.Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical audiences.Ability to manage multiple priorities and work under pressure.Experience working in a customer-facing role in the education or technology industry is preferred.Certification in relevant technologies (e.g., AWS, Microsoft Azure) is a plus.Why Janison?We are a purpose driven organisation, offering a 'fully flex' approach to work.
We understand one size doesn't fit all, so whatever works for the business, the team and your role – means endless possibilities for the flexibility you need.We also offer :Access to our Employee Share Ownership Program.
We will match your shares of up to $2,000 per year.A fifth week of annual leave (conditions apply), a day off for your birthday and various 'freebie days' throughout the year.Parental leave benefit including paid leave, continued super contributions and more.Remote work – we don't mandate working from the officeAnnual pay review and bonus program.A focus on virtual engagement and inclusivity to support our distributed workforce across the globe.A focus on development and upskilling opportunities (if that's what you're after).For a glimpse into Janison's culture and to see our regular employee updates, follow Janison on LinkedIn.
We'd love you to be part of our communityNext StepsIf interested in the role, please apply by following the application prompts.
If suitable, someone from the hiring team will be in touch with you.Please note our hiring process will pause over the Christmas and New Year period and shortlisted candidates will be contacted in early to mid-January.By submitting your application with Janison, you confirm acknowledgement of Janison's Applicant Privacy Notice which you can view at the link below:#J-18808-Ljbffr
-
Central Coast, Österreich Tideri Jobbörse VollzeitAbout the Role The Technical Account Manager (TAM) at Janison plays a pivotal role in ensuring the successful implementation and continuous support of Janison's assessment solutions for clients.They serve as the primary technical contact for clients, collaborating closely to understand their technical requirements and ensuring that Janison's solutions align...
-
Technical Account Manager
Vor 6 Tagen
Central Coast, Österreich Tbwa ChiatDay Inc VollzeitOrkes is a platform for developers to build durable, distributed event driven applications.Based on the popular open source orchestration engine Conductor, Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability or visibility into the executions.The...
-
Technical Account Manager
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitFortinetFortinet delivers cybersecurity everywhere you need it.We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At...
-
Fortinet | Technical Account Manager
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitFortinet delivers cybersecurity everywhere you need it.We secure the entire digital attack surface from devices, data, and apps and from data center to home office.Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At...
-
Regional Account Manager
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitRegional Account Manager & Technical SupportAbout the roleThis is a full-time position for a Regional Account Manager & Technical Support located in Seven Hills, NSW.As a key member of the Pool-Water Products sales team, you will be responsible for managing and growing our customer relationships across Sydney and Central NSW.In this hands-on role, you will...
-
Central Coast, Österreich Buscojobs VollzeitKey Responsibilities5+ years of technical engineering experienceHold or be able to attain an Australian Government Security Vetting Agency clearance (see AGSVA eligibility)Experience with operational parameters and troubleshooting for two (2) of the following: compute / storage / networking / CDN / databases / DevOps / big data and analytics / security /...
-
Amazon | Aws Technical Account Manager
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitAWS Technical Account Manager (TAM), ES - NZAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years.As an AWS...
-
Buscojobs | Technical Account
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitProfessional Services Technical Account Manager (ANZ) Role Overview : The Professional Services Technical Account Manager (TAM) plays a pivotal role in accelerating the time to value for Pendo users in the ANZ region.This hybrid role combines onboarding expertise with long-term account management to deliver exceptional customer outcomes.You will work closely...
-
Buscojobs | Regional Account Manager
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitRegional Account Manager & Technical Support About the role This is a full-time position for a Regional Account Manager & Technical Support located in Seven Hills, NSW.As a key member of the Pool-Water Products sales team, you will be responsible for managing and growing our customer relationships across Sydney and Central NSW.In this hands-on role, you will...
-
Pendo | Technical Account
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitProfessional Services Technical Account Manager (ANZ)Role Overview : The Professional Services Technical Account Manager (TAM) plays a pivotal role in accelerating the time to value for Pendo users in the ANZ region.This hybrid role combines onboarding expertise with long-term account management to deliver exceptional customer outcomes.You will work closely...
-
Central Coast, Österreich Tideri Jobbörse VollzeitKey Responsibilities 5+ years of technical engineering experience Hold or be able to attain an Australian Government Security Vetting Agency clearance (see AGSVA eligibility) Experience with operational parameters and troubleshooting for two (2) of the following: compute / storage / networking / CDN / databases / DevOps / big data and analytics / security /...
-
Technical Account Manager, Wwps
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.Key job responsibilitiesTAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services,...
-
Central Coast, Österreich Tideri Jobbörse VollzeitTJ Microsystems is one of North Queensland's largest ICT Managed Service Providers, specialising in delivering high quality IT solutions and we have an opportunity for another Client Relationship Manager (CRM) to join our growing team in our Cairns office.We offer our clients outsourced IT support, Security services, Networking and Wireless, Internet and...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAt NICE, we don't limit our challenges.We challenge our limits.Always.We're ambitious.We're game changers.And we play to win.We set the highest standards and execute beyond them.And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?After key NICE CX customers have purchased and...
-
Accent Group | Account Manager Vf Brands
Vor 4 Tagen
Central Coast, Österreich Tideri Jobbörse VollzeitAccent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.With over 850+ stores, 34 brands, and over 30+ online platforms, our brands include Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...
-
Nexa Group Pty Lytd | Account Manager
Vor 4 Tagen
Central Coast, Österreich Buscojobs VollzeitAccount & Relationship Management (Sales)Full timeAbout the roleWe are seeking an experienced Account Manager to join our dynamic team at Nexa Group Pty Ltd, located in the vibrant Bondi Junction, NSW.In this full-time role, you will be responsible for managing and growing our valued client relationships, ensuring their complete satisfaction and driving...
-
Central Coast, Österreich Tideri Jobbörse VollzeitThe Benefits:Newly created role Drive key account management approach Varied customer base Leading product portfolio Global R&D Pharmaceutical company Exciting pipeline Highly engaged & excited customers Strategic ownership of key accounts Highly passionate & motivated team Impressive manager Well reputed company culture Attractive salary on offer with...
-
Central Coast, Österreich Tideri Jobbörse VollzeitAWS Technical Account Manager (TAM), ES - NZ AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Join AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years.As an AWS...
-
Buscojobs | Technical Account Manager
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitWeAreCrowdStrike and our mission is to stop breaches.As a global leader in cybersecurity, our team changed the game.Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks.We're looking for people with limitless passion, a relentless focus on innovation and a fanatical...
-
Splunk Inc. | Technical Account Manager
Vor 6 Tagen
Central Coast, Österreich Buscojobs VollzeitSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best...
