Product Owner
vor 1 Monat
You are an accomplished executive product owner, driven to deliver exceptional outcomes for our customersWe are passionate about growing our business through improving the customer experienceTogether we can achieve big goals and empower our customersSee yourself in our team: The Everyday Banking team supports the full spectrum of customers' transaction banking and deposit needs, from birth through to retirement.
We help over 9 million customers manage their day-to-day spending, save to achieve financial goals, and more.
We have end-to-end accountability for all Retail Deposits and Transactions products, customer experiences, Open Banking obligations, and key customer journeys, including Disputes and Deceased Estates.
Our purpose is to improve the financial wellbeing of our customers and communities. The Everyday Products team within Everyday Banking manages core Transaction accounts, Retail Payments, and Retail FX products.
This portfolio is central to the Retail Bank's franchise, serving as an anchor product for customers who consider CBA their main financial institution.
Within the Everyday Products team, the Product Portfolio team manages the product portfolio end-to-end, including P&L, supplier management, change delivery, proactive risk management, and optimising customer and business outcomes.
This role reports to the Crew Lead, Everyday Products. Do Work That Matters As an Executive Product Owner, you will manage the financial and non-financial performance of the portfolio, delivering exceptional customer outcomes that support our goal of achieving an NPS of +30.
Specifically, you will:
Collaborate with colleagues to develop and execute the product strategy and customer value proposition for Retail Transaction accounts.Establish mechanisms to identify opportunities to enhance the product, streamline customer experiences, and drive outcomes aligned with KPIs and OKRs.Focus on improving the Transaction Account customer experience by seeking out and acting on the voice of the customer across all channels and segments.Attract and develop talent through interviewing, recruiting, hiring, and mentoring squad members and other product owners.Foster a long-term business culture across the Product Owner community and chapter.Incorporate design thinking and analytics into product design.Lead a team of product, analytics, and technology specialists to drive meaningful change.Provide visible leadership and people management.Lead portfolio optimisation and engage with senior stakeholders/business units (frontline and Technology) to manage the delivery of the product and service roadmap.Maintain a well-prioritised backlog to deliver business and customer outcomes.Manage senior business and technical stakeholders to ensure prioritisation is understood and agreed upon.Oversee the Squad's performance, including OKR tracking.Manage Everyday Banking's portfolio of suppliers.Effectively manage risk by:Leading and ensuring a positive risk culture within the teamDeveloping and challenging the end-to-end risk and control environment to ensure alignment with risk appetiteProactively identifying, managing, and closing issues, incidents, and risk mitigation initiativesEnsuring compliance with key internal CBA policies, including the Operational and Supplier Risk Management Framework; andEnsuring projects are delivered with a focus on executional excellence and proactively managing change-associated risksHelp us deliver a better future in Everyday Banking by: Excellent stakeholder engagement, influencing, and relationship-building skillsA passion for human-centric design thinking and identifying opportunities to enhance customer experience and growthExceptional communication skills, with the ability to translate technology solutions into customer benefitsStrong commercial acumen and the ability to prioritise effectivelyThe ability to deliver written and verbal updates to senior executivesProven experience in driving business growth and strategic problem-solvingStrong collaboration skills, with the ability to manage work streams and project activities independentlyExperience working in an agile environment (advantageous)Extensive experience in financial servicesProduct Owner and Product Management experience (desirable)Executive Manager experienceYour Development Our team is committed to supporting your development.
You will have the opportunity to build a strong network and demonstrate your potential with high impact.
You will be coached and supported in focusing on your own growth and development.
If you live the values and demonstrate the people capabilities we can offer great opportunities.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
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