Customer Service Representative
vor 2 Monaten
Pakenham, West Gippsland & Latrobe Valley VIC
Rehab Hire is Melbourne's leading medical equipment healthcare company.
We supply equipment and services to over 2,000 clients including aged care facilities, hospitals, and community services in metropolitan Melbourne.
We specialise in the supply and prescription of complex rehabilitation equipment and are committed to ensuring our patient's equipment needs are not only met, but our service standards are the best Australia wide.
About the Role: We are growing our customer service team so we can better support our customers in their time of need.
We have multiple positions available at our Pakenham office.
Your day to day duties will include:
Assisting customers with their queries, which can be received/replied to via phone, email, web chat, or face to face.Processing of equipment orders to support our equipment delivery team.Liaising and supporting allied health staff, nurses, patients, and families with ordering/collection/product suitability and availability.Directing inbound calls/emails to our sales, logistics, warehouse, and NDIS/DVA teams.Filing, creating, and maintaining spreadsheets and documents (MS Office suite).Other duties as required as part of the customer service team.About You: The successful applicant must have at least 2 years' experience in a customer service or call centre type role.
We are looking for friendly and engaging people:
With a passion for people and developing beneficial relationships with our clients and internal teams.Who are friendly and genuinely enjoy communicating with and assisting our clients.With a professional and polite verbal and written style.With the ability to multitask, prioritise, and work under pressure in a fast-paced environment.With a curious mind and passion for learning.Who have Intermediate skills (at a minimum level) on the Microsoft Office 365 platform.Who are self-driven and highly motivated with a strong attention to detail.Who are highly organised with a passion for customer service.If you have work experience in the disability, healthcare, or community services sectors, you are encouraged to apply; however, this is not essential.
Why is Rehab Hire a great place to work? Did you know that the healthcare sector is one of the fastest growing sectors in the world?
If you join Rehab Hire, you will be joining an industry that offers excellent long-term career prospects, in a business with exceptional job security and a strong history of promoting within.
Hours: 8.30 a.m. - 5.00 p.m. Monday to Friday
You will also enjoy:
Free parking – no more public transport or parking expensesAn employee recognition program.Ongoing product, systems, and customer care training.A dedicated and committed management team that is always looking for ways to improve and to guide and mentor you to reach your fullest potential.At Rehab Hire, we believe that it is our differences that connect us as a team.
We are proud to be a workplace that supports diversity, inclusion, and equality for all.
We celebrate our differences and encourage you to be who you are.
We believe that anyone can change the world
If you have previously applied for this role and were unsuccessful, do not reapply. To submit your complete application, please provide a cover letter to tell us about your experience along with your up-to-date resume.
If you have been shortlisted, we will call you to conduct an initial telephone interview. Your application will include the following questions:
How many years' experience do you have as a Customer Service Representative?Which of the following statements best describes your right to work in Australia?Do you have data entry experience?Have you worked in a call centre before?Do you have a current Police Check (National Police Certificate) for employment? #J-18808-Ljbffr
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