Service Administrator
vor 1 Monat
At Henry Schein, our culture and our people (Team Schein Members) are at the core of our business. We are proud to be certified as a Best Place to Work 2024 for the third year in a row and hold the Great Place to Work certification for five consecutive years. Additionally, we received Australia's Best Workplaces for Women in 2022 and 2023.In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice and enhance patient lives.We are looking for someone to join our Service Administration team at our Parkville office. In this role, you will be the main point of contact for our customers (dentists, practice managers, receptionists), responsible for coordinating repairs and the service and installation of dental equipment such as dental chairs and sterilisers. Your commitment to outstanding customer support will help us maintain our standard and reputation in the market.Your Key Responsibilities will include:Building strong relationships with both internal and external customers, providing exceptional service at all times.Processing customer orders, inquiries, quotes, and returns.Scheduling work for our field service technicians.Ordering and transferring stock.Monitoring jobs to ensure high quality of customer service and rapid completion.Advising customers of progress on service/warranty support.Managing the repair exchange and warranty parts.You will have the following skills, experience, and attributes:Previous experience in a phone-based customer service/administration role.Impeccable interpersonal skills and an ability to connect with a range of internal customers and external service providers to achieve required outcomes.A team-focused attitude with the ability to be hands-on and adaptable.Highly motivated individual who can work without direct supervision.Comfortable following processes.Computer literate with previous experience working with MS Office and other software platforms (Pronto and Salesforce desirable).What benefits can I enjoy?Being a part of a Best Place to Work 2024.A friendly and supportive team.13 weeks paid parental leave.Birthday Leave.Discounts on dental products as well as other retail products and services.We are proud of our Great Place to Work certification. If you would like to experience what it is like to work in an organization that places a huge emphasis on its people, please apply and express your interest today.Why Henry Schein?Here are some reasons our TSMs believe Henry Schein is a Great Place to Work:"The culture at the company is exceptional and not like anywhere else I have ever worked. No matter the individual's role or level in the business, they are approachable, and management is open and friendly. There is a complete family feeling about the business, and I really love working here as well as being proud of what the business is doing.""The caring, inclusive culture outshines others in the industry."
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