Flood Emergency Services Group Pty Ltd | Senior Sales Associate
Vor 3 Tagen
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Several Sales Associate positions are available in a national group of businesses headquartered on the Gold Coast.
About FES Group
For 27 years, Flood Emergency Services (FES) has been delivering fast, reliable, and affordable building restoration to Australian homes and businesses.
We provide a 24x7x365 service and will be on-site in 60–90 minutes to help our clients mitigate the impact of water damage.
Our technicians and project managers are IICRC qualified, and we provide compliance certificates on job completion to give our clients assurance that their premises are safe and that water damage has been addressed.
Our mission is to provide rapid, reliable, and compassionate flood emergency response services that protect lives, minimize property damage, and help communities recover quickly.
We are committed to delivering expert solutions in flood mitigation, water extraction, and restoration, ensuring safety and peace of mind during times of crisis.
FES Group services both B2B and B2C sectors.
We are scaling rapidly, and now is the time to join us in this exciting period of growth.
We are seeking to invest in new starters for the long-term.
The Opportunity
We are seeking seasoned Sales professionals to join our team on-site in Varsity Lakes.
Reporting to the Sales Manager, you will be responsible for qualifying inbound calls, closing deals, capturing client and job data, handing over jobs to our service delivery teams, and providing occasional post-sales support to clients.
Experience in our industry is not required as full training will be provided.
About You
Mandatory Requirements
You have full Australian working rights You have 5+ years of proven experience as an inbound Sales professional (phone-based) You can empathise with callers who have just been impacted by a flood You can follow a process to qualify opportunities based on value and risk You can follow a process to support callers through providing key job information and accept job terms You can capture information in a consistent format You can process rapid job hand-overs to service delivery teams You have strong communication, interpersonal, and negotiation skills You can prioritise tasks effectively You are resilient when dealing with a large call volume when demand is high You are tech-savvy and can use a variety of cloud-based tools Ideal Candidate Profile
10+ years of proven experience as an inbound Sales professional (phone-based) Experience selling time & materials based services Experience in restoration, trade, or insurance sectors Experience in B2B and B2C sales Experience proactively identifying and delivering on continuous improvement initiatives during any downtime Responsibilities
Achieve agreed sales KPIs (qualification and conversion) Achieve job hand-over KPIs (speed) Achieve client satisfaction KPIs (sentiment) Full training provided All sales are inbound with no prospecting required Lucrative commission structure Modern waterfront offices with parking in a great district A rapidly growing business that welcomes the input of all staff in shaping the future direction Opportunities for additional on-call hours to increase annual take-home pay NOTE:
Please answer these questions in your cover letter:
How many years of experience do you have in closing inbound sales?
How many years of experience do you have selling services that are billed on a time and materials basis?
How many years of experience do you have in the restoration, trade, or insurance sectors?
Are you based on the Gold Coast?
Are you willing to be rostered on-call outside business hours?
Recruitment Process
Review of applications will commence on 06/01/2025 Questions can be sent via email to Note that no questions will be responded to before 06/01/2025 Recruitment agencies need not make contact on this occasion Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a sales associate?
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