Assistant Reservations Manager
vor 3 Wochen
People at 1800m above sea level are shaping the Luxury Mountain Travel.
Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience.
As a member of the Luxury Kulm Group you are part of the key to our success.
Together, we make every stay deeply inspiring, unique and distinctive.
And as such, we embrace our culture: understated luxury, inspiration, and a life experience.
Together, we make it happen.
This is your chance to be a member of our shaping culture:
This is what you move with usProcessing and creation of offers/ booking confirmations/ follow-ups/ deposit confirmations for individual reservations via telephone or electronically according to LHW, Forbes, Kulm, and ISO standardsContinuous optimization of hotel occupancy rate and correct maintenance of the reservation planForecasts/ statistics in collaboration with Executive Assistant Manager/Front Office ManagerMaintenance and management of guest records.
Assistance in the control and management of the channel managerContinuous development/ adjustments of ISO standards/ documents and RIMS documentsUpsellingGeneral knowledge of the offerings of the Grand Hotel Kronenhof Pontresina and its surroundingsParticipation in reservation and front office training sessionsStorage and archivingStart date: immediately or by arrangementThis is youCompleted training as a hotel specialist (preferably in 5-star hotel management) or completed commercial apprenticeship and several years of professional and leadership experienceRoom sales/ upgrades according to instructions from Assistant Executive Manager/ Reservations Manager/ Front Office ManagerVery good language skills in German and English, fluent in both spoken and written; French and Italian advantageousAt Kulm Group, our employees are the heart of our success.
We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.
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