Conference And Events Operations Manager

vor 3 Wochen

Brisbane, Österreich Sofitel Vollzeit

Company Description
Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.
Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel's 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane's best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa, and fully flexible event spaces for up to 1100 delegates.
Job Description
The Conference and Events Operations Manager is responsible for the seamless execution of a multitude of events including functions, dinners, expos and conferences. Success in this role is the ability to manage a team of food and beverage attendants to execute phenomenal service in Brisbane's largest hotel conferencing operation, working collaboratively with other hotel departments including the Sales and Kitchen teams.
What you will be doing:

Lead, mentor and train a team of food and beverage ambassadors
Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
Collaborate with other hotel departments to strategise on new product and service offerings
Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences to our guests

Qualifications
You'll excel in this role if you have:

A luxury service focus is essential
A degree in hospitality management, event management, or a related field is preferred
Minimum 5 years of experience in conference and events management, preferably in a luxury hotel or similar environment
Proven track record of leading and motivating a team to deliver exceptional results
Experience managing budgets, forecasting, and achieving financial targets
Excellent verbal and written communication skills, with the ability to effectively liaise with clients, team members, and vendors
Strong networking skills with proven ability to build and maintain stakeholder relationships
Experience in building a strong team culture
A record of high performance and achievement.

Additional Information
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards, and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. Thrive in our Sofitel Brisbane Central community, with:

Discounts for ambassadors, families and friends at Accor Hotels worldwide
Complimentary hotel stay package to celebrate your work anniversary
Secure parking in the centre of Brisbane for only $10 per day
Direct access to Central train station
Complimentary food in the ambassador dining room
Laundered uniforms.

If you are passionate about creating exceptional event experiences and have the skills and experience we are looking for, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
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