Application Support Analyst
vor 2 Wochen
Application Support Analyst - BNP ParibasWhat is this position about?The role of the Application Production Support sits within the Service Delivery Team which is part of the overall IT & Change division of BNP Paribas Securities Services (BP2S). The Application Production Support is responsible for:Providing first and second level of support in the applications including Datawarehouse, HIPORTFOLIO, DMS and pControl, in relation to abnormal application behavior, incidents, user requests for static data setup and report creation.Contribute to the promotion of best practice in terms of use of Datawarehouse, HIPORTFOLIO and pControl.Primary Role ResponsibilitiesFirst/second level of supportAct as an entry point for all functional queries relating to Datawarehouse, DMS, Hiportfolio and pControl, including queries from clients, troubleshooting and root cause analysis.Responsible for debugging the T-SQL stored procedures, fine-tuning the performances of the Stored Proc, Query optimization and troubleshooting the problems within the applications.Assist with transition projects (client on-boarding) in providing support on upgrading the application, implement new packages within the application DB servers.Maintain health of the application by regularly reviewing system and application logs and either resolving or providing guidance on resolution of errors detected.Ensure escalation to 3rd level support is properly handed over and stakeholders are aware of the respective incidents or change management within the application.Assist with level two support across all applications alongside existing teams which support Client (MIM and CSM), Problem Management and Release Management.Contribute to overall management of Datawarehouse, DMS, Integrated Architecture and BIZTALK applications:Actively contribute to product development and improvement, represent the client requirement:Liaise with IT Change Management for change request analysis, and implementation services.Facilitate solution design via product knowledge or vendor consultancy.Advise on best practice for operating the applications within the organization.Other contributionsOther responsibilities that Organisation may request periodically:Monthly Management Reporting: Preparation and Presentation of Application Service ReviewsRisk & Vulnerability Management & ReportingPerformance & Capacity management & ReportingMinor Enhancement & Process/Service ImprovementFlexibility: May require working on Weekends, On-call to handle Major Incidents & Coordinate for the Change implementation.What is required for you to succeed?Bachelor of Technology in IT.Experience in back-office administration for the funds management industry/Financial Organization.IT Service management tools - ServiceNow, Remedy, Confluence and JIRA.ITIL Processes, Agile and Kanban Licenses/Certification required or in progress to perform the job.7+ Years of Experience in Technical Application Support Role.Efficient on ITSM, Understanding of Organization Procedures.Working with Support Analysts and providing guidance in their tasks to ensure team adhere to the processes and meet SLAs & KPIs.Experience with monitoring servers, using tools like Dynatrace, SCOM.Desired knowledge, skill, experienceExperience with Performance & Capacity Uplift.Vulnerability Remediation.Problem-solving & Critical thinking.Results focused: understands the strategic objectives of the business overall and of the client facing teams.Time management: prioritizes the tasks to ensure all project deliverables are completed in a timely manner.Team delivery: contribute and participate in the team proactively.Technical knowledge: being able to pick up new tasks, processes, and knowledge quickly when completing analysis.Maturity and judgment learns from experience, assess issues using relevant information.Communication: Expresses ideas effectively and clearly in both verbal and written, in a professional and appropriate way.Attention to detail: able to identify bugs, flaws, or showstopper issues.Accountable: take personal responsibility for all the projects assigned.Initiative: Tries to find new ways to improve current work.About BNP PARIBASAs the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors.We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds.
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vor 2 Wochen
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