Desktop Support Analyst
vor 2 Wochen
Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally.
We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since.
We believe that none of us is as good as all of us.
At Steadfast, we take pride in the diverse mix of individuals and skill sets within our organisation.
Our team members collaborate across various business units to not only bolster our broker network but also to pioneer the innovative thinking, systems, and technologies that will propel the insurance sector into the future.
We are leaders of the general insurance broking and underwriting industry, and we lead from the front.
We are seeking a Desktop Support Analyst to provide technical and functional support to internal Steadfast staff for hardware and software issues.
You will respond to queries, resolve incidents and problems, and perform root cause analysis on information technology and business functional issues.
The Desktop Support Analyst will have technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must be very customer-oriented and patient to deal with difficult customers.
RESPONSIBILITIES Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and peripherals including i Phones, Wi-Fi, blue tooth and hotspot.
Participate in asset stock takes.
Managing assets.
Participate in rotating roster.
Knowledge and experience being the first point of contact for customers seeking technical assistance over the phone, email, teams or in person / walk-up.
Triage and delegate tickets as needed.
Work in other company sites and environments as requested.
Identify and suggest possible improvements on procedures.
ABOUT YOU 3+ years' experience in a Service Desk / Desktop Support environment providing level 1 & 2 support.
Experience working in a Service Desk/Help Desk/customer service environment.
Ability to communicate both verbally and in writing, and to form good relationships with staff at other levels within the business.
Ability to operate independently and as part of a team.
Knowledge and experience working with Microsoft Windows 10/11 desktop operating environments.
Microsoft 365 administration and Exchange online experience.
Experience using Endpoint Management software (i.e.
Manage Engine Desktop Central).
Networking experience.
Experience with use of enterprise ticketing systems (i.e.
Freshservice, Service Now).
Citrix Xen App 7 or higher.
BENEFITS As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being.
Joining Steadfast means gaining access to: Flexible working arrangements to help you balance work and home life.
Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement.
We also partner with ANZIIF for accreditation and qualifications.
Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, discounted gym membership, and confidential counselling.
Discounts on travel, hotels, hire cars, electronic and vehicle packages through our various partners.
Working in a vibrant and collegiate culture where you as a person, and your contribution is valued.
We are always on the lookout for great talent.
If you are interested in a confidential conversation regarding career opportunities, please email Steadfast Group acknowledges the Traditional Owners of the land where we work and live.
We pay our respects to Elders past and present.
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