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Client Service Officer

vor 2 Monaten


Central Coast, Österreich Buscojobs Vollzeit

City of Parramatta Council, NSW, Australia
Receptionists (Administration & Office Support) Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss.
In Australia, Audika has over 350 clinics that provide hearing services to our valued clients.
We are looking for a customer service superstar to be a Clinic Co-Ordinator
If you are interested in helping our clients improve their hearing and quality of life, keep on reading
This is the role for you.
The Role: This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience.
We are looking for a passionate and purpose-driven individual whose outstanding organisational and sales skills will help more people get access to better hearing.
You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.
You will learn about all our products, services, our competitive advantages, and government funding programs.
With all this knowledge, skills, and tools, you will apply tailored client-specific sales strategies ensuring they get the best possible solutions.
Responsibilities: Book and confirm appointments for clients with our online schedule toolWork with clients to determine their entitlement to government funding assistance and health fund rebatesFollow up with existing clients to encourage renewal of the maintenance programPerform hearing screening checks (full training is provided)Provide administrative support for day-to-day clinic operationsYou will be successful in this role if you have: Previous customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied healthExperience working with an older demographic, preferredStrong interpersonal communication skills and empathy for clients to support their hearing journeyHigher School Certificate (HSC) or TAFE QualificationHave a current valid visa to work in AustraliaWhat's in it for you: Permanent part-time: Monday, Wednesday, and Thursday - 9am to 5pmSupportive hearing care teamProfessional development through clear career path and professional trainingMyRewards program offering discounts to more than 300 retailers and services across AustraliaOnline Wellbeing center offering activities, workouts, meditations, nutritional and financial adviceEmployee Assistance ProgramBirthday and Christmas giftsOur Values: Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.
We believe that it all starts from our employees, who make this happen.
We create trust
We are team players
We create innovative solutions
We apply a can-do attitude in everything we do.
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