Cx Continuous Improvement Lead
Vor 6 Tagen
Location(s)Posting Location: Sydney, New South WalesCountry: AustraliaWorking Schedule: Full-TimeWork Arrangement: HybridRelocation Assistance Available: NoPosted Date: 02-Dec-2024Job ID: 5502Description and RequirementsThe Customer Experience Continuous Improvement Lead will be tasked with enhancing MetLife's customer focus across the business and representing the customer and member where key decisions and improvements are being made. With a strong focus on our digital ecosystem, this role is responsible for highlighting areas to boost customer satisfaction and outcomes across various digital and customer experience touchpoints. This role involves identifying areas for improvement, developing strategic initiatives, and working with stakeholders to implement robust solutions to optimise performance. The ideal candidate will work closely with the Head of Customer and Digital Experience to leverage data-driven insights, seek new ways of capturing and using customer data, and drive a culture of continuous improvement within our organisation.Principal Responsibilities:Support digital adoption and success with fund partners, ensuring we are measuring moments that matter and reporting on them effectively.Own the customer journey in Go-To-Market forums, oversee the capture of data around moments that matter and seek areas for improvement and continuous engagement with our digital platforms.Lead business reviews, sharing insights, optimisation recommendations and updates, and industry trends.Represent CXD in Platform Deployment agile pods for new platform launches and enhancements.Seek best in market improvements to the Insurance experience and help lead innovation.Understand our customers and members goals and translate them into improvement strategies.Co-design, map and support in presenting the CX journeys to fund partners.Lead the enterprise-wide 'customer focus' activities and create the plan for how we evolve our customer culture program.Act as the internal advocate for customers, translating their needs into actionable solutions for our teams.Own the third-party customer insights tools, including the relationship with the providers, reporting, account management, upskill and best practice.Work closely with the Digital CX Analyst to take insights to prioritisation and implementation.Collaborate with the wider marketing team and contribute to overall strategy planning and execution.Work closely with our regional counterparts to leverage expertise and share best practices.Work closely with the data and insights resource to ensure effective storytelling through data and insights.Leverage any customer capture and feedback tools to enhance the visibility of the voice of customer program.Knowledge/Skills/CompetenciesRequired:5+ years in customer experience across a digital ecosystem.Confident presenter and public speaker.Excellent communication and presentation skills; able to simplify complex ideas for any audience.Experience in supporting a digital strategy, with confidence in making recommendations.Organised with strong project management skills; able to manage multiple projects and deadlines.Confident relationship-builder with the ability to engage senior stakeholders and drive outcomes.Data-driven, with problem-solving skills, focused on delivering customer success.Creative, curious, and proactive—always pushing boundaries to innovate.A solid understanding of CX journey mapping processes.Skilled at using CSAT toolsets such as Medallia, Qualtrics, DXA, etc.High attention to detail and a passion for problem solving.The desire to positively contribute to shaping organisational culture and be part of a diverse team.Key Business RelationshipsExternal business partnersInternal departmentsRegional/Asia and Global TeamsAgencies3rd party vendorsBenefits We OfferWhen you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.About MetLifeRecognised on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces for 2024, as well as the Diversity Council of Australia Inclusive Employer Award 2023-2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us
#J-18808-Ljbffr
-
Cx Continuous Improvement Lead
Vor 5 Tagen
Sydney, Österreich This Is An It Support Group VollzeitLocation(s) Posting Location: Sydney, New South WalesCountry: AustraliaWorking Schedule: Full-TimeWork Arrangement: HybridRelocation Assistance Available: NoPosted Date: 02-Dec-2024Job ID: 5502Description and RequirementsThe Customer Experience Continuous Improvement Lead will be tasked with enhancing MetLife's customer focus across the business and...
-
Cx Continuous Improvement Lead
Vor 6 Tagen
Sydney, Österreich This Is An It Support Group VollzeitLocation(s)Posting Location: Sydney, New South Wales Country: AustraliaWorking Schedule: Full-TimeWork Arrangement: HybridRelocation Assistance Available: NoPosted Date: 02-Dec-2024Job ID: 5502Description and RequirementsThe Customer Experience Continuous Improvement Lead will be tasked with enhancing MetLife's customer focus across the business and...
-
Sydney, Österreich Tideri Jobbörse VollzeitThe Customer Experience Continuous Improvement Lead will be tasked with enhancing MetLife's customer focus across the business and representing the customer and member where key decisions and improvements are being made.With a strong focus on our digital ecosystem, this role is responsible for highlighting areas to boosting customer satisfaction and outcomes...
-
Sydney, Österreich Tideri Jobbörse VollzeitLocation(s)Posting Location: Sydney, New South Wales Country: AustraliaWorking Schedule: Full-TimeWork Arrangement: HybridRelocation Assistance Available: NoPosted Date: 02-Dec-2024Job ID: 5502 Description and Requirements The Customer Experience Continuous Improvement Lead will be tasked with enhancing MetLife's customer focus across the business and...
-
Continuous Improvement Manager
vor 1 Monat
Sydney, Österreich Schenker Australia VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Full timeAre you ready to drive change and elevate continuous improvement?As a Continuous Improvement Manager at DB Schenker, you'll have the opportunity to enhance your career within a global logistics network.Enjoy the best of both worlds: autonomy in a collaborative team...
-
Continuous Improvement Manager
vor 1 Monat
Sydney, Österreich Schenker Australia VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics)Full timeAre you ready to drive change and elevate continuous improvement? As a Continuous Improvement Manager at DB Schenker, you'll have the opportunity to enhance your career within a global logistics network.Enjoy the best of both worlds: autonomy in a collaborative team...
-
Continuous Improvement Manager
vor 1 Monat
Sydney, Österreich Tideri Jobbörse VollzeitWarehousing, Storage & Distribution (Manufacturing, Transport & Logistics) Full time Are you ready to drive change and elevate continuous improvement?As a Continuous Improvement Manager at DB Schenker , you'll have the opportunity to enhance your career within a global logistics network.Enjoy the best of both worlds: autonomy in a collaborative team...
-
Continuous Improvement Specialist
vor 1 Monat
Sydney, Österreich DuluxGroup on VollzeitApply Job no: TBYPH Category: Supply Chain & Procurement Join Dulux Group's reigning Business of the Year 2023!Champion our quality function through continuous improvement initiatives Excellent company benefits - see below to find out more!About the role We're looking for a Quality & Continuous Improvement specialist that will lead the quality function for...
-
Continuous Improvement Specialist
vor 1 Monat
Sydney, Österreich Duluxgroup VollzeitAbout the roleWe're looking for a Quality & Continuous Improvement specialist that will lead the quality function for our B&D Group site in Revesby. You will provide tactical support, lead quality root cause analysis, and implement solutions to ensure that our quality management processes and systems are proactively managed and coordinated so the business...
-
Continuous Improvement Specialist
vor 1 Monat
Sydney, Österreich DuluxGroup on VollzeitAbout the roleWe're looking for a Quality & Continuous Improvement specialist that will lead the quality function for our B&D Group site in Revesby. You will provide tactical support, lead quality root cause analysis, and implement solutions to ensure that our quality management processes and systems are proactively managed and coordinated so the business...
-
Cx Transformation Manager
vor 1 Tag
Sydney, Österreich Endeavour Energy (NSW) VollzeitThere's never been a better time to be in energy.And there's never been a more exciting time to be at Endeavour Energy.More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses.We employ more than 1,700 people across our catchment, making us one of the largest employers in...
-
Cx Innovations Director
vor 1 Tag
Sydney, Österreich Stopgap Limited VollzeitThis is an exciting opportunity to join a successful independent agency for a 4 month contract, as their Customer Experience (CX) Innovations Director.The agency is known for delivering outstanding results in creative strategy, data insights, and customer/employee engagement. They're passionate about creating experiences that put people first and drive real...
-
Cx Researcher
vor 24 Stunden
Sydney, Österreich Resmed Inc VollzeitCX Researcher - Consumer InsightsApply locations: Sydney, NSW, Australia; San Diego, CA, United StatesTime type: Full timePosted on: Posted 4 Days AgoLet's talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights).In this role, you will lead our efforts to better understand our...
-
Cx Manager
vor 2 Wochen
Sydney, Österreich Teachers Mutual Bank VollzeitBase + Super + 3 days onsite, 2 days WFHAbout the roleAs a CX Manager, you will be responsible for designing and advancing contemporary customer journeys across the bank.This role focuses on strategically elevating the customer experience, moving the organisation from its current state to target state experiences.You will collaborate across teams to align...
-
Cx Researcher
Vor 4 Tagen
Sydney, Österreich Resmed Inc VollzeitCX Researcher - Consumer InsightsApply locations: Sydney, NSW, Australia; San Diego, CA, United StatesTime type: Full timePosted on: Posted 4 Days AgoJob requisition id: JR_037865Let's talk about the teamJoin a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights). In this role, you will lead our...
-
Resmed Inc | Cx Researcher
Vor 3 Tagen
Sydney, Österreich Tideri Jobbörse VollzeitCX Researcher - Consumer Insights Apply locations: Sydney, NSW, Australia; San Diego, CA, United States Time type: Full time Posted on: Posted 4 Days Ago Job requisition id: JR_037865 Let's talk about the team Join a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights).In this role, you will lead...
-
Cx Researcher
Vor 3 Tagen
Sydney, Österreich Resmed Inc VollzeitCX Researcher - Consumer InsightsApply locations: Sydney, NSW, Australia; San Diego, CA, United StatesTime type: Full timePosted on: Posted 4 Days AgoJob requisition id: JR_037865Let's talk about the team Join a new and emerging Experience Insights function (under Customer Experience) as a CX Researcher (Consumer Insights). In this role, you will lead our...
-
Lead Cx
vor 2 Monaten
Sydney, Österreich Amp VollzeitDigital & Search Marketing (Marketing & Communications)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...
-
Lead Cx
vor 2 Monaten
Sydney, Österreich Amp VollzeitDigital & Search Marketing (Marketing & Communications) If you live in Australia or New Zealand, you've likely heard of AMP.But at a time when society is changing, we are too.We're now a nimbler business with new leadership and thinking.For us, these are exciting times.There's a real potential for big thinkers to help us redefine what financial services...
-
Teachers Mutual Bank | Cx Manager | Strathfield
vor 2 Wochen
Sydney, Österreich Tideri Jobbörse VollzeitBase + Super + 3 days onsite, 2 days WFH About the roleAs a CX Manager, you will be responsible for designing and advancing contemporary customer journeys across the bank.This role focuses on strategically elevating the customer experience, moving the organisation from its current state to target state experiences.You will collaborate across teams to align...