Nice | Technical Support Engineer

vor 4 Wochen

Sydney, Österreich Tideri Jobbörse Vollzeit

To build relationships that last with the world's cloud CX leader
Software engineering
Full-time
Office | Sydney, NSW, Australia
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team.
Typically within 2-5 years of experience.

NICELtd.
(NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
Every day, NICE software manages more than 120 million customer interactions and monitors 3+billion financial transactions.

About the role The Senior Technical Support Engineer is a senior member of the Technical Support team at NICE CXone.
As a DSE, you are the point of contact for assigned large enterprise customers and provide advanced-level technical support to them.
You manage high-impact technical cases for your customers to ensure all break/fix issues are addressed quickly and appropriately.
You work with Technical Support Engineers (TSEs) who typically own many of the technical cases.

What you'll be responsible for Partner with stakeholders to understand specifications, business requirements, and communicate insights.
Scripting and Automation: Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks.
Test Automation: Create and implement code tests and software test automation.
Skills you'll need Works with others by being open, clear in communication and listening to achieve goals.
Numerical problem solving: Works with numerical information and performs mathematical calculations to solve problems.
Accurately identifies and rectifies discrepancies or errors that exist in information and deliverables.
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