Intouch Multicultural Centre Against Family Violence | Survivor Advocate Program Lead

Use your experience to make a meaningful impact in the lives of migrant and refugee women who have experienced family violence, as they start their journey into recovery and growth.

We have an exciting opportunity for a Survivor Advocate Program Lead who is passionate about supporting clients to access and engage with their post-crisis recovery goals.

Status: Permanent
No.
of Vacancy: One
Hours: Part-time (0.6 FTE)
Location: Melbourne and Hybrid
Pay rates: SCHADS 6 base + Superannuation + Salary Packaging
ABOUT THE ORGANISATION inTouch Multicultural Centre Against Family Violence (inTouch) provides person-centered, integrated, and culturally responsive family violence services to people from migrant and refugee communities across Victoria.
We have assisted over 30,000 women and children experiencing family violence throughout our 40 years of operation, providing a holistic service that centers the experiences of victim-survivors in everything we do.

inTouch works across the family violence continuum, providing culturally informed early intervention, case management, programs for men who use violence, legal advice, crisis recovery, and enhanced capacity-building across the sector and community.
We are proud to provide high-level leadership and guidance to all levels of government with our evidence-based, victim-survivor informed advocacy and policy work.

We are a unique and vital service, with specialist expertise working with people of migrant and refugee backgrounds.
This is reflected in our workforce, which is comprised primarily of people who are migrants and refugees themselves – the inTouch team is from over 20 different countries and communities globally.

ABOUT THE ROLE The Survivor Advocate Program Lead will work closely with the Executive and our Narrating Our Own Resilience (NOOR) Family Violence Survivor-Advocates Advisory Group to sustain and scale a broad program of strategic partnerships and project work, focused on consumer participation, survivor advocacy, and centering lived experience in the design, delivery, and evaluation of the organisation's service delivery.

The Survivor Advocate Program Lead will work closely with our Recovery Practitioners and inSpire team to deliver high-quality programs, immediate and sustainable responses, and will play a key role in engaging internal and external stakeholders to build sustainable partnerships with family violence sector organisations, multicultural and ethno-specific community groups.

Key focus areas include:
Lead and coordinate the NOOR Survivor-Advocates Program to ensure effective operations and impactful engagement.
Lead and coordinate the engagement of the NOOR Survivor-Advocates with internal and external stakeholders, including monthly Advisory meetings.
Oversee logistics such as availability, bookings, invoicing, timesheets, and briefings.
Ensure clear communication with all stakeholders, including Survivor-Advocates, partners, and external organisations.
Lead recruitment and onboarding of new NOOR members in line with strategic growth and impact objectives.
Ensure all activities related to survivor advocacy and consumer participation are embedded in inTouch's service delivery and strategic initiatives.
Maintain clear and detailed records of all program activities, reporting regularly on key outcomes and progress towards objectives.
Facilitate the development of meaningful, trauma-informed relationships between NOOR Survivor-Advocates, inTouch stakeholders, and the broader community.
Build strong connections between NOOR Survivor-Advocates and the inTouch Board, staff, migrant and refugee communities, and the family violence service sector.
Support the NOOR Survivor-Advocates in co-designing engagement opportunities with external stakeholders to influence policy and service development.
Foster an inclusive environment that prioritises cultural safety, emotional wellbeing, and mutual respect.
Ensure the wellbeing and safety of NOOR Survivor-Advocates, providing trauma-informed support throughout all engagements.
Conduct regular briefings and debriefings with NOOR Survivor-Advocates, ensuring their emotional safety and preparedness for each engagement.
Support the development and maintenance of individual wellbeing, engagement, and development plans for each Survivor-Advocate.
Provide referrals to additional support services as needed, ensuring a holistic and trauma-informed approach.
Support the professional development and capacity building of NOOR Survivor-Advocates, ensuring their growth and sustainability in advocacy roles.
Design and implement tailored professional development and leadership training for NOOR Survivor-Advocates, focusing on their specific strengths and aspirations.
Provide ongoing mentoring, coaching, and reflective practice opportunities.
Encourage the active participation of NOOR Survivor-Advocates in workshops, advisory panels, and governance roles to build their capacity.
Capture and analyse feedback and data to drive continuous improvement and inform systemic change in survivor advocacy.
Track and analyse engagement themes, feedback, and data to identify trends and support service improvements.
Report regularly on outcomes, identifying areas for growth and refinement in the NOOR Survivor-Advocates program.
Collaborate with sector leaders, practitioners, and NOOR Survivor-Advocates to enhance the program's alignment with broader family violence sector goals.
Support external organisations to engage with lived experience expertise meaningfully and sustainably.
Provide advice, guidance, and resources to external organisations on how to effectively engage NOOR Survivor-Advocates in co-design and participatory processes.
Develop fee-for-service costings and quotes for external engagements involving NOOR Survivor-Advocates.
Identify opportunities to refine systems and processes to support program growth and expand the NOOR Survivor-Advocates' impact.
ABOUT THE SUCCESSFUL APPLICANT Key Selection Criteria
Lived experience, or a demonstrated, sophisticated understanding of the ways that gender inequality intersects with other forms of inequality and oppression to limit people's access to services, support, and safety.
Relevant tertiary education (or minimum 3 years' experience) in social work, community development, or another relevant field.
Experience working directly with clients, consumers, or service users in a human services context is essential – specific experience working with victim survivors of family violence, working with specialist family violence services and/or working within the specialist family violence sector will be highly valued.
Demonstrated skills in developing strategic goals into actionable projects, strategies and implementation plans, including managing multiple and sometimes competing priorities – direct experience in organisational change processes, outcomes measurement and/or human centred design is highly desirable.
Experience implementing and maintaining systems and processes that support the safety and wellbeing of survivor advocates, lived experience consultants or other similar roles, including briefing and de-briefing, professional development and wellbeing planning, risk and safety assessment, establishing guidelines and boundaries for privacy, confidentiality and technology safety.
Well-developed creative problem solving and negotiation skills, with the ability to provide considered advice to stakeholders at different levels.
Ability to manage time independently, prioritise and manage competing demands with a high level of professionalism.
Excellent relationship management skills, ability to build trusting, collaborative relationships and experience engaging with multiple, diverse stakeholders on project activity.
Highly developed written communication skills, with experience producing high quality written reports and fit for purpose communication tools tailored to different audiences and formats.
Excellent verbal communication skills, including influencing and negotiation skills, ability to listen and adapt to audience needs, and ability to lead and facilitate groups.
Ability to speak a language other than English.
Understanding of the Experts by Experience Framework and ability to apply its best practice principles.
Experience in or passion for consumer participation within human services sectors, including the role of survivor advocacy in the design, delivery and evaluation of family violence services and in media and communications activity.
Understanding of the MARAM framework and experience supporting the autonomy and empowerment of victim survivors while managing family violence risk.
HOW TO APPLY Please apply with your resume and a short cover letter referring to the key selection criteria in the Position Description.

Candidates from culturally and linguistically diverse backgrounds are encouraged to apply.

For further information or to submit an application, contact using the subject line: Survivor Advocate Program Lead
Application will close on COB 7 October 2024
All applicants must have the right to work in Australia and will need to undergo a National Police Check and Working with Children Check prior to commencing employment.

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